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Were seeking an experienced Payments Relationship Manager to join our Payments team in Barcelona Hybrid to be responsible for managing and optimizing relationships with payment service providers acquirers banks schemes and other financial partners If youre ready to soar were ready to take you there
Why eDreams ODIGEO
Join the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe
21 million customers 44 markets 5 brands 65M members in Prime
More than 100 million searches per day Up to 18 billion daily AI predictions(e1)
Over 1600 employees More than 60 different nationalities from all continents
99 permanent contracts 36 average age
Were the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe We are a tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription program
What you will do:
The Roles Key Responsibilities and Tasks
As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As a Payments Relationship Manager in the Payments you will be in charge of:
Payment Business Development amp;
Strategy:
- Identify and develop new revenue opportunities within payments such as valueadded services and alternative payment methods
- Collaborate with internal teams to optimize checkout experiences conversion rates and customer payment preferences
Support market expansion by ensuring the availability of relevant local payment methods and optimizing crossborder payment capabilities
- Drive innovation in payments by assessing and launching new payment methods like open banking BNPL and digital wallets to enhance customer adoption and loyalty
- Work with data analytics teams to derive insights from payment trends and translate them into strategic business recommendations
- Partner Management amp;
Optimization:
Build and maintain strong relationships with payment service providers PSPs acquiring banks and alternative payment method APM providers Negotiate commercial agreements transaction fees and servicelevel agreements to optimize payment costs and efficiency Monitor partner performance resolve operational issues and collaborate to implement enhancements in payment acceptance and processing
Payment Strategy amp;
Performance Improvement:
Analyze payment performance metrics approval rates chargebacks fraud rates etc and develop strategies to optimize success rates Identify new payment solutions and market trends to improve customer experience and expand globallocal payment coverage Work with internal teams to enhance routing logic reduce failed transactions and minimize payment friction
Risk amp;
Compliance Management:
Ensure compliance with regulatory requirements card scheme rules and industry best practices Collaborate with fraud and risk teams to mitigate chargebacks fraud and disputes while balancing customer experience Stay updated on changes in payment regulations and assess their impact on the business
CrossFunctional Collaboration:
Work with finance teams on reconciliation settlement issues and cost management Support product and engineering teams in integrating and improving payment technologies Partner with customer service teams to address paymentrelated customer inquiries
What you need to succeed:
Good to have
Bring your unique perspective speak up and offer disruptive solutions Youll have the opportunity to learn and grow while making a real impact on our team Heres what you need to succeed:
Bachelors degree in Business Finance Economics or a related field 5 years of experience in payments fintech banking or a related role preferably in an ecommerce or OTA environment Strong understanding of payment processing acquiring chargebacks fraud management and regulatory compliance Experience negotiating contracts with PSPs banks and payment networks Analytical mindset with proficiency in datadriven decisionmaking Excellent communication and stakeholder management skills Knowledge of general and local payment trends including alternative payment methods and digital wallets
Preferred Qualifications:
Experience in the travel subscription or ecommerce industry Familiarity with payment processing gateways risk management tools and reconciliation processes Knowledge of PSD2 PSR 3DS and other payment regulations
Whats in it for you?
The best talent deserves the best benefits
At eDO we want you to be a part of our success story and great culture
Heres what we offer:
A rewarding Compensation package Prime Plus membership competitive salary and benefits package including flexible benefits performancebased bonuses birthday day off discounts and partnerships relocation support and the possibility of choosing your equipment and even better keeping it for free after 3 years Continuous learning to fuel your growth and explore new horizons Learn and grow with free Coursera access soft skills workshops tech training leadership development and more Plus enjoy a great onboarding program Grow opportunities to empower your career and unleash your potential Personalised career paths and the eVOLVE Program will help you discover grow and thrive Internal mobility opportunities let you pursue horizontal career changes and promotions Your Wellbeing is our priority Embrace Freedom and Flexibility At eDO we value flexibility employee care and transparency We offer a hybrid homeoffice model focused on outcome not timeinseat Youll be able to find the right workpersonal life balance that suits you best Work hard party hard We believe in having fun and connecting with colleagues Join eDO for afterwork events padel tournaments parties and more Create communities based on your passions like sports and music Come to work as you are with no dress code and enjoy free fruit coffee and tea at our offices Enjoy a dynamic and healthy environment Be innovative take risks and share your ideas Our diverse and openminded teams support high performance learning and growth Youll work in an Agile mindset environment with recognition at our core
Wanna take a peek into what its like to work at eDO? Follow us on and discover more about life at eDO
If you are ready for a career opportunity with unmatched benefits continuous learning and a supportive worklife balance look no further Take your career to new destinations by applying now and help our diverse inclusive and passionate team shape the future of travel
now
We are an equalopportunity employer and value diversity at our company We do not discriminate based on race religion colour national origin gender sexual orientation age marital status or disability status Our people are the key to our success Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation Dont meet every requirement? If youre excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless