Job Title: Operations Manager
- (Spanish speaking)
- Onsite
- IN02

Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Experience the power of a game-changing career. We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as an Operations Manager in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in Fashion. Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. Carry out the necessary steps, updating/monitoring of internal regulations Participate, coordinate and monitor quality processes Organize and optimize shifts Conduct regular coaching sessions as well as refresher training for Team Leaders to maintain product/tools knowledge and make them successful at their day-to-day work Are proficient or bilingual in Spanish plus you have an advanced level English Possess previous experience working within a call center environment with a min of 2 years of experience as a manager/supervisor. Possess excellent team management skills. 39 hours/week permanent contract: Monday to Friday from 09:00 to 18:00 Salary **,92 euros gross/year + up to ***




* euros gross/year in bonus + restaurant card + private medical insurance At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Time Type: Full time** We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview We power the brands of the future. Some call us a general technology and services leader. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over ***
* of the world's best brands solve their toughest business challenges. Whether it's...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

📌 Operations Manager (España)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 España