Mercier Consultancy MD is excited to announce an exceptional opportunity for a Hebrew Speaking Customer Service Agent to join a vibrant team, with the advantage of working in beautiful Bulgaria and paid relocation support. In this role, you will be responsible for providing outstanding customer service to Hebrew-speaking clients, ensuring they receive the support needed regarding our products and services.
Responsibilities
Assist Hebrew-speaking customers through various channels, including phone, email, and chat, addressing inquiries and providing information on products and services
Deliver exceptional and personalized support, ensuring high levels of customer satisfaction
Resolve customer complaints and inquiries promptly, employing a professional and empathetic approach
Document all customer interactions accurately in the CRM system for follow-up and quality assurance
Work closely with internal teams to address and resolve more complex customer issues as needed




Stay informed about product developments and company policies to provide up-to-date support
Requirements
Fluency in Hebrew (both written and spoken); proficiency in English is preferred
Previous experience in customer service, preferably in a remote or international environment
Strong communication and interpersonal skills with a commitment to customer service excellence
Ability to resolve issues efficiently while maintaining a calm and professional demeanor
Familiarity with CRM systems and basic office software
Self-motivated with the ability to work independently in a remote work environment
A willingness to relocate to Bulgaria and embrace a new culture with paid relocation support
Benefits
Competitive Salary
Monthly Performance Bonus
Fully Paid Relocation Package
Fully Paid Training
Private Gym
And Much More...
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📌 Hebrew Speaking Customer Service Agent (España)
🏢 Mercier Consultancy MD
📍 España