If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. World Courier is recruiting for a Customer Service Representative, supporting clinical trial projects for some of World Courier's key clients. Primary contact for specific clinical trial clients, providing dedicated operational and customer service support by: Planning shipping solutions according to the specific requirements of each clinical study. Maintenance of the clinical trial database. The successful candidate will cover shifts between 07:***:00, Monday to Friday. Maintain the clinical trial database, including: Monitor and track ongoing shipments, reacting to any deviation from the plan. Determine which shipping solution should be used for certain shipments and any packaging issues. Follow up reports and performance reports. Recognizes important information and makes immediate use of this information (Holiday lists, All Station emails, Ops memos). Work with regulations (ADR/DGR/AITA) as well as local laws and guidelines. Education of graduate or similar. English language to a very high level, both verbal and written. Previous B2B (business to business) customer service experience
- ideally internationally. Proficiency with working tools such as PowerPoint, Excel and Word Fluency in English. Requires broad training in fields such as business administration, accountancy, sales, marketing,



computer sciences or similar vocations generally obtained through a combination of experience and education. International Customer Service Manager and Supervisors Strong customer service skills Strong interpersonal skills, positive attitude & self-motivated Good decision making skills Good analytical skills Ability to communicate effectively both orally and in writing Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction Familiarity with World Courier services and operations Strong organizational skills; attention to detail Basic knowledge of Microsoft Word, Excel and inventory management system Strong typing/data entry skills Benefit offerings outside the US may vary by country and will be aligned to local market practice. Full time Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

📌 Evening Customer Service Centre Advisor (España)
🏢 World Courier
📍 España