Overview
New Balance NA - Customer Support - English Market - 20 hours/Afternoon
New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style.
As a integral team member, you'll play a vital role in sharing these values with customers worldwide.
We are seeking exceptional individuals to join our team.
Immerse yourself in the New Balance brand and deliver a world-class customer experience.
Responsibilities
Collaborate effectively:
Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
Customer-centric approach:
Empathize with customer needs, analyse their issues, and provide personalized solutions.
Omnichannel support:
Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
Product expertise:
Develop a deep understanding of our client's products and services.
Become a New Balance expert:
Gain in-depth knowledge of the New Balance brand and its offerings.
Brand advocacy:
Embody our company values and act as a brand ambassador in all interactions.
Requirements
Advanced English Proficiency:
Excellent written and spoken English communication.
Customer Service Enthusiast:




Possess a genuine passion for delivering exceptional customer service.
Empathetic Communication:
Ability to handle sensitive calls with empathy and understanding.
Strong Administrative Skills:
Meticulous attention to detail and strong administrative skills.
Proactive Problem-Solver:
A professional outlook and proactive approach to problem resolution.
Benefits
Start Date:
10 November **
Hours:
20 hours per week
Work Schedule:
Monday to Sunday rotative schedule between 3 pm & 12 am
Salary:
€9,743 gross per year
Night Bonus:
€1.90 for every hour you work during the designated night hours, from 10:00 pm to 12:00 am
Holidays:
Accrued 2 paid holidays per month
Work Model:
Office-based
Training:
2 weeks of office-based training, Monday to Friday from 3:00 pm to 10:00 pm
Office Location:
Barcelona (La Sagrera)
Additional Perks
Well-being Support:
Confidential counselling and resources.
Skill Development:
LinkedIn learning and certifications.
Seniority level
Entry level
Employment type
Temporary
Job function
Customer Service
Retail Apparel and Fashion
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📌 New Balance Na (España)
🏢 CPM CX Centre
📍 España