Partner Success Leader

Location:
ESP Barcelona
- C/ de la Selva de Mar, 129 Time Type: Full time

Job Description
Job Title: Partner Success Leader

Job Description
The Senior Partner Specialist is responsible for effectively enabling the sales process for a client's products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners.
* Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
* Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
* Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
* Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
* Maintain overall health of channel, ensuring high satisfaction levels,



with constant evaluation of channel experience and use feedback to make improvements.
* Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
* Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
* Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
* Manage high volume of customer contacts through phone and email each day
* Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
* Maintain a high level of CRM hygiene to ensure all relevant data is captured
* May potentially attend vendor events

Location:
ESP Barcelona
- C/ de la Selva de Mar, 129 Language

Requirements:
English, Italian (Required) Time Type: Full time

📌 Partner Success Leader (España)
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