At Roche you can show up as yourself, embraced for the unique qualities you bring. we believe that good business means a better world. The position is in the Service Area, where we strive to achieve excellence for our customers by placing all our knowledge and team of highly qualified professionals at their disposal, so that they enjoy a customer experience that matches their needs and the expectations of a leading general company in its sector.
As Service Area Manager, you will be responsible for ensuring technical and operational excellence across all RDE solution segments, aligned with market needs, and for enhancing our service offering for our customers. This will include developing appropriate service models to ensure the success of solutions installed for our customers, and responsibility for guaranteeing excellence in all activities related to field service, repair, maintenance, modifications, installations, and , you must support pre-sales and sales activities that guarantee the achievement of RDE objectives while ensuring the best customer experience. This includes working jointly with Key Account Managers and the zone's Commercial Lead to ensure the best customer experience based on strategy and commercial , you must also accelerate new ways of working focused on creating multidisciplinary teams based on collective leadership, self-management, and self-responsibility (accountability).
Main ResponsibilitiesManage and supervise service actions to ensure compliance with KPIs (management indicators) and the necessary customization for service delivery, as well as defining improvement actions if required.
Continuous evaluation and monitoring of customers, ensuring satisfaction with our service activity.
Ensure that the team under your responsibility knows, understands,



and applies the defined strategic service lines as well as commercial priorities.
Oversee the development of people to ensure the provision of the best service to our customers.
Participate in necessary commercial actions.
Maintain a fluid level of communication with staff from all Business Areas served, ensuring their satisfaction as internal customers.
Control the quality of activities performed by subcontracted companies, reporting information regarding the quality of service they provide to the various supplier management heads, based on customer feedback.
Propose improvements to established processes as well as actions that favor the tangibility of the service and, therefore, its valuation by the customer (internal and external).
Business Administration, Engineering, or Health Sciences.
Advanced level of Spanish and English.
Ability to analyze the business aspects necessary to engage and create the necessary relationships with the right stakeholders.
Based in Malaga, Granada and JaenExperienceSolid knowledge and experience in the clinical laboratory environment.
Previous experience in team management, proven leadership in the implementation of complex projects.
Skill in multicultural management of teams of people hailing from different countries.
Extensive experience in digital solutions for clinical laboratory management.creemos que un buen negocio significa un mundo mejor. La posición es en el área de servicio,



donde nos esforzamos por conseguir la excelencia para nuestros clientes poniendo a su disposición todo nuestro conocimiento y equipo de profesionales altamente calificados para que disfruten de una experiencia de cliente acorde a sus necesidades y a las expectativas de una compañía líder en su sector en todo el mundo.
Como Service Area Manager serás responsable de garantizar la excelencia técnica y operativa en todos los segmentos de soluciones de RDE alineadas con las necesidades del mercado y de mejorar nuestra oferta de servicios para nuestros clientes. Esto incluirá el desarrollo de modelos de servicio apropiados para garantizar el éxito en la implementación de las soluciones instaladas a nuestros clientes, la responsabilidad de garantizar la excelencia en todas las actividades relacionadas con el servicio en campo, reparación, mantenimiento, modificaciones, instalaciones y las aplicaciones.
Asimismo, deberá apoyar en las actividades relacionadas con la preventa y venta que garanticen el cumplimiento de los objetivos de RDE garantizando la mejor experiencia para el cliente. Así como el trabajo conjunto con los Key Account Managers y el Commercial Lead de la zona para asegurar la mejor experiencia de cliente en base a la estrategia y priorización comercial.
Gestionar y supervisar las acciones de servicio para asegurar el cumplimiento de los indicadores de gestión y la personalización necesaria para la prestación del servicio, así como definir las acciones de mejora en caso necesario.
Evaluación y seguimiento continuo de los clientes, asegurando la satisfacción con nuestra actividad de servicio.
Asegurar que el equipo bajo su responsabilidad conoce, comprende y aplica las líneas estratégicas de servicio definidas así como las prioridades come

📌 Service Area Manager (España)
🏢 Roche
📍 España