Customer Success Manager
- German speaker (m/f/d) Full-time We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers' experience. We trust people:

we offer
autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one integral team, guided by respect, integrity, and a passion for doing better every day. As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. Strategic influence and development of the existing business of the assigned T Cloud Public. customersin order toincrease the value added for the customer and the sales for the T Cloud Public. Comprehensive advice to customersregardingthe first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling). Active participation in the respective vertical squad of the T Cloud Public. Avoiding "churn" through proactive analysis and management of T Cloud Public customers. Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.



Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public. Participation in the planning and forecasting processes. Transferring customer requirements to the T Cloud Publicimpedimentand demand process. Supporting the further development of cloud handling support. in computer science, engineering or comparable training or further education. cloud and IT architecture, technology strategy,salesand business development. Agile methods such as Scrum, Kanban, DevOps DevOps Foundation &OTC; Architect Strong communicationand presentation skills with correct and confident behavior in customer contacts to ensure our service promise. Strong knowledge of market-relevant cloud ecosystems and experience with partners Strong knowledge in the field of cloud (IaaS, PaaS, SaaS). AWS, Microsoft Azure, Google, Rackspace. Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined. Very goodtechnical understanding of standardized service provision through platforms. Experience in international cooperation with Local Business Units andNatCos. High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently. German and English T-Social: socialinitiatives(sports,community,health, ...). Hybridworkmodel(remote/on-site). Weeklylanguageclasses(English & German).

📌 Customer Success Manager (España)
🏢 T-Systems Iberia
📍 España