Global Guest Experience Manager based in Spain. At Aqua Expeditions, we are passionate about providing exceptional levels of service to our guests. Aqua Expeditions offers customized luxury travel experiences aboard vessels of elegant, contemporary design, centered around immersive culture and wildlife excursions unique to each location, award-winning cuisine by renowned chefs, personalized guest service, and a commitment to community, sustainability and preservation. Q: We aim for QUALITY, emphasizing a service-oriented approach and shared knowledge. U: We believe in UNITY, and prioritize effective teamwork. A: We hold deep ADMIRATION and respect for our environment, collaborating closely with local communities to foster responsible practices that protect and conserve nature. The Global Guest Experience Manager leads the team of Guest Relations Coordinators (GRCs), serving as a strategic and operational cornerstone in delivering a personalized, seamless guest experience from pre-departure to post-expedition. This role is key to enhancing satisfaction and loyalty through digital innovation, operational precision, and a deep commitment to service excellence in the luxury expedition cruise sector. The ideal candidate is a multilingual hospitality professional with a strong background in luxury tourism operations and reservations, possessing a keen eye for process optimization, guest satisfaction and digital transformation.



Must have full professional fluency in English and Spanish. Your passion is: Leadership & Team Management Supervise, support, and develop the Guest Relations Coordinator team, ensuring consistency and excellence in guest interaction. Establish performance metrics and provide coaching and training focused on high-end guest service and operational efficiency. Lead by example in delivering exceptional service and maintaining professional communication. Fluency in English and Spanish is required; French is desirable. Digital Process Innovation Champion automation and digital solutions to streamline workflows and improve guest satisfaction and team efficiency. Guest Experience Strategy Design and implement guest engagement strategies pre
- and post-cruise to boost brand loyalty and satisfaction. Handle escalated guest feedback or complaints with empathy and efficiency, ensuring all issues are logged and addressed in the CRM. Bachelor's Degree in Tourism, Hospitality Management, or related field. Master's Degree is preferred. Ability to work remotely, while maintaining excellent communication and alignment with integral teams across different time zones. Must have full professional fluency in English and Spanish, proficiency in French is appreciated. This role is offered under an Independent Contractor Agreement. #

📌 Customer Experience Duty Manager (España)
🏢 Aqua Expeditions
📍 España