THE ROLEThis position will be a hybrid role, working at the Madrid office and remotely (as needed). As a member of the Legends Global IT technical support team, this role serves as the first point of contact for our team when they seek technical assistance. site and remote troubleshooting through diagnostic techniques and pertinent questions and determine the best solution based on the issue and details provided by customers. WIDER TEAMThe individual will work closely with the local team and the global Legends General technical support teams in America and the UK to provide service excellence. As part of the central technology operations team, this role will report to the IT Corporate Helpdesk Manager in the USA, but partner closely with the UK and local business stakeholders they support. The role will provide the relevant service to all Legends Integral employees on an ongoing basis.
WHAT WE CAN OFFERChildcare vouchers to make family life a little easierA comprehensive health insurance with Aegon to keep yourself and your loved ones coveredCompany support to get your game on with your favourite sporting activities and keeping you activeA pension scheme with Generali so your future is just as bright as todayA flexible hybrid work setting giving you up to 52 days a year to work from homeA Pluxee restaurant card to treat yourself to great mealsKEY ACCOUNTABILITIESProvide IT support for end users in Madrid and other mainland Europe locationAssist the IT staff in the other European venues as necessaryEnsure that the IT requirements of the events in the venue are metProvide event support as requiredAssist with the development and implementation of IT policies and proceduresDay to day administration of the networks hardware, software, infrastructure and end usersAssist with IT Network and Systems issuesProvide remote monitoring and on?site system supportSupport the EPOS, ticketing and telephone system applications across the estateMonitor IT security and support the administration functionsSupport several IT projects, upgrade and change programmesManagement of Spam/Anti?virus systemsCarry out other duties as requiredSKILLS AND EXPERIENCEAnalytical and organisational skillsAt least 3 years' IT experience, preferably within a commercial environmentGood working knowledge of Microsoft Desktop OSGood working knowledge of Microsoft 365 applicationsGood working knowledge MS Teams and SharePointWorking knowledge of Wi?Fi in a commercial environmentExperience of network configuration, VLans etcExperience of network securityAdvanced computer literacyExcellent communication and interpersonal skillsFluent in both English and Spanish as will need to communicate with international colleagues on a day?to?day basisINCLUSIVE WORKPLACEAt Legends Global we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application.

📌 IT Support Technician (España)
🏢 Utilita Arena
📍 España