CHAMP Cargosystems provides the most comprehensive range of integrated IT solutions and distribution services for the air cargo transport chain. Our portfolio spans core management systems, messaging services, and eCargo solutions. These include applications designed to meet customs and security requirements, quality optimization, as well as e-freight and mobility needs. Our products and services are recognized globally under the Cargospot and Traxon brands.

We serve over 200 airlines and GSAs, connecting them with approximately 3,000 forwarders and GHAs worldwide. Our solutions help customers, and their clients, adapt to the critical and ongoing changes in air transport logistics and meet the demands of global trade.

Headquartered in Luxembourg, CHAMP Cargosystems operates offices in London, Zurich, Frankfurt, Manila, Singapore, and Atlanta.

This role is under COO Office - Delivery Department

The Senior Delivery Business Analyst/ Solution Architect identifies and understands business issues and processes. The role defines documents customer needs to produce functional requirements and provide functional subject matter expertise for internally and to customer. The role provides comprehensive test cases and oversees thorough testing compliant with CHAMP's business processes.

The Senior Delivery Business Analyst/ Solution Architect validates and improves customer requirements by verifying adherence to required functionality in delivered solutions, conducting user acceptance testing, managing customer change requests and providing the customer with ways to improve their processes by effectively using CHAMP's applications.

Accountable for an end-to-end solution design, approved by the customer, delivered as specified,



evidenced against the agreed requirements, and transition of the delivered solution into the operational support organization.

Location:

Spain (Preferred)

While Spain is the preferred location for this role, we embrace a versátil approach and welcome applications from talented professionals based in Luxembourg & the United Kingdom subject to local employment requirements.

Responsibilities :

- Represent CHAMP in internal and external groups from pre-sales to post sales and customer acceptance testing.
- Analyze and document customer requirements and business process.
- Perform functional gap analysis with respect to standard product offerings at pre- and post-sales.
- Provide insight to management on ability and timeframes for delivery against identified product gaps.
- Prepare specifications to provide accurate statements of work on Bid win or for change requests.
- Liaise with Engineering teams to determine effort, feasibility, scheduling, etc. Provide input to bid team for pre-sales activities (e.G., customer proposals generation, risk analysis, pricing, customer presentations, site surveys, work breakdown structures etc.).
- Assist in the management of customers' technical expectations.
- Confirm and negotiate functional specifications upon activation of a project.
- Act as recognized functional subject matter expert across the air cargo operational value chain,



including but not limited to booking and capacity, export and import handling, ground handling and warehouse operations, documentation and customs compliance, rating, billing and revenue accounting, and be credible on process with the customer's operations leadership.
- Own the end-to-end solution design for the engagement and remain accountable through go-live and the functional handover to the Customer Service management team.
- Lead fit-gap analysis and present the recommended solution position, including the cost and operational impact of each proposed deviation from the standard product.
- Facilitate design workshops to a decision: close each open point with a named owner, a decision and a recorded rationale.
- Hold the agreed scope under commercial and customer pressure; elevate rather than concede where a request cannot be met within the agreed solution.
- Represent the functional requirement set to the product organization and carry the product organization's position back to the customer without distortion.
- Support the customer in preparing the test scenarios.
- Coordinate securing test data from client for build testing and user acceptance testing.
- Manage and/or monitor testing for compliance with agreed specifications.
- Secure sign-off of user acceptance testing.
- Provide customer sponsorship by ensuring their requirements are delivered as per their specification with respect to being involved in the build process.
- Continuously refresh knowledge of CHAMP products. Analyze, assess, develop, devise, plan, negotiate and present modern implementations for client sites.
- Ensure highest level of quality is achieved within assignm

📌 Senior Delivery Business Analyst/ Solution Architect (Cataluña)
🏢 CHAMP Cargosystems
📍 Cataluña