About the Role

As a PULSE & Network Customer Manager, you will be part of the Commercial team, developing and managing relationships with insurance brokers and insurance companies worldwide, contributing to commercial negotiations and ensuring an excellent customer experience throughout the client lifecycle. You will coordinate with internal teams to deliver solutions, resolve challenges and maximise the value of our technology and services.

In this role you will:

Build and maintain strong relationships with existing and prospective clients, acting as a key point of contact.

Understand customer needs and identify opportunities to improve service delivery, platform adoption and commercial relationships.

Contribute to commercial negotiations, proposals, pricing discussions, contract preparation and renewals.

Coordinate client onboarding, platform demonstrations, training and ongoing adoption of PULSE.

Explain and discuss international insurance concepts, processes and the PULSE & Network operating model with clients, ensuring they understand how our platform and services support their business needs.

Take ownership of customer questions, requests and issues, tracking commitments and ensuring timely resolution.

Monitor customer satisfaction and service performance,



proactively addressing challenges and identifying improvements.

Work closely with Product, IT, Operations, Finance & Administration and Legal to meet customer expectations, including coordination of insurance servicing requests.

Translate customer feedback into actionable requirements and support customer documentation, guidelines and training materials.

About the Team

Join the PULSE & Network team, a dynamic and multicultural team within Swiss Re Corporate Solutions.

We combine expertise in international insurance, technology and commercial development to deliver innovative solutions to clients worldwide. Our Commercial team develops customer relationships, supports negotiations and business growth, and coordinates closely with Operations, Finance & Administration and IT to deliver our proposition.

We value collaboration, ownership, curiosity and continuous improvement.

About You

We are looking for someone with strong customer relationship skills, commercial awareness, a structured approach to client processes and a genuine interest in technology and international insurance.

We would like you to bring:

Experience in customer management,

📌 Customer Manager (Madrid)
🏢 Swiss Re
📍 Madrid