Remitee, a rapidly expanding fintech company specializing in international payments, is seeking an Service Support Analyst to join our team. This role plays a key part in ensuring smooth operations and delivering an excellent service experience to our clients. This is a 100% remote position based in Europe, ideally Spain. Working hours: 3:00 AM to 12:00 PM Argentina time (ART, UTC-3). This is 8:00 to 17:00 in Spain during summer time (CEST) and 7:00 to 16:00 during Winter time (CET).

Key Responsibilities

- Provide direct support to our clients by managing and resolving assigned cases.
- Ensure a high-quality service experience for all customers.
- Collaborate with cross-functional teams to guarantee timely and effective case resolution.
- Extract, analyze, and manage information from various databases.
- Answer operational questions with transactional data (for example, SLA compliance by payer, rejection times, or false completions), spotting patterns and anomalies along the way.
- Identify operational deviations and execute corrective actions.
- Analyze available data to improve operational indicators and monitoring dashboards.
- Monitor key KPIs and propose new performance metrics for continuous improvement.

What we are looking for

- Based in Europe (ideally Spain), able to work the schedule described above.
- Fluent in Spanish and English (spoken and written).
- Strong problem-solving skills.
- Ability to work independently and exercise sound judgment with minimal real-time supervision, especially during early-morning hours.
- Strong analytical skills and a good eye for detecting patterns in data.




- Excellent interpersonal skills and teamwork.
- Minimum of 2 year of experience in similar roles.
- Experience in fintech, payments, or banking operations is a plus.
- Knowledge of SQL (mandatory) to extract and analyze transactional data, and Power BI (mandatory).
- Experience with ticket management tools (Jira).

About Remitee

Remitee is an international, expanding organization with a vibrant culture that sets us apart. Our work environment is fast-paced and stimulating, offering numerous opportunities for growth and development. If you're a self-starter who thrives in a collaborative and challenging environment, our company values are fundamental to our daily operations. To succeed here, you'll need to embrace and live our company values.

Company Values

- We build trust (Integrity and Transparency). We inspire through example, fulfilling promises, and communicating sincerely.
- We embrace diversity (Respect and Empathy). We listen and connect, valuing diverse perspectives. We recognize achievements and efforts.
- We trust in the synergy that emerges from effort and collaboration (Teamwork). We forge authentic bonds through offering opportunities and sharing responsibilities.
- We focus on what is essential (Simplicity). We simplify complexity, constructing effective solutions. We promote simple and accessible communication.
- We create our best version (Excellence). We act with discipline and perseverance, taking care of our physical and mental well-being. We live with passion and purpose in everything we do.

Service Support Analyst Madrid, Community of Madrid, ES

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📌 Service Support Analyst (Madrid)
🏢 Remitee
📍 Madrid