At Straumann Group we're on an exciting journey of growth, innovation, and impact – driven by our mission to improve oral health and transform millions of lives worldwide. United by purpose, we bring our best selves to work every day, embracing a high-performance, player-learner culture that inspires collaboration, curiosity, and ambition. The Enterprise Customer Experience Manager strengthens Straumann Group's partnerships with strategic enterprise customers, particularly Dental Service Organizations (DSOs), by turning customer insight into innovation opportunities and better end-to-end experiences.
The role leads customer discovery and co-creation activities, coordinates reference customer and customer advisory board programmes, and tests how Straumann solutions work together in real customer workflows before launch. coordinate co-creation and innovation workshops and projects with strategic customers.
Build and coordinate a reference customer programme for priority solutions, including identifying suitable customers and agreeing how they can support adoption.
Establish and coordinate customer advisory boards to explore trends, gather feedback on priorities, and test early solution concepts.
Customer experience and solution design testing
Plan and coordinate end-to-end customer experience and solution design testing before launch, confirming that products, digital solutions, integrations, and workflows work for enterprise customers.
Share clear findings and launch recommendations so customer experience risks are addressed before release.
Coordinate actions across Product Management,



Engineering, Clinical, IT, Commercialization, Implementation, Marketing, regional teams, and Enterprise Validation.
5+ years of experience in customer innovation, solution design, customer experience, product management, enterprise consulting, or a related field.
~ Strong project coordination skills and confidence working with senior customer stakeholders and cross-functional teams.
~ Fluent in English.

Experience in dental, medical technology, healthcare, or another regulated industry.
Familiarity with digital dentistry, intraoral scanning, imaging, laboratory workflows, practice-management systems, or dental IT environments is a plus.
Experience with usability or experience testing, product launches, or commercialization evidence.
End-to-end customer experience issues and solution design gaps are identified early, assigned to owners, and addressed before launch where feasible.
Strategic customer innovation projects progress from discovery into co-creation, solution proposals, or delivery plans.
Customer advisory board input informs trend assessments, solution priorities, and early concept testing.
Reference customers and testimonials are available for priority solutions and support peer engagement with other customers.
Customer feedback and innovation strengthen strategic partnerships and support adoption of Straumann Group solutions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

📌 Customer Experience Manager (Madrid)
🏢 Straumann Group
📍 Madrid