Job ID: 744000156005212 Customer Success Manager (m/f/d) T-Cloud German Speaker A Coruña, Bilbao, Gijón, Granada, Reus, Seville, Valencia Professional Regular T-Systems Iberia Your Task

As a Senior Customer Success Manager, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. Responsibilities

Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling) Active participation in the respective vertical squad of the T Cloud Public Avoiding "churn" through proactive analysis and management of T Cloud Public customers Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public Ensuring customer satisfaction Participation in the planning and forecasting processes Transferring customer requirements to the T Cloud Public impediment and demand process Supporting the further development of cloud handling support

Your Profile

We are seeking a highly qualified Senior Customer Success Manager with extensive cloud technology expertise, strong AI knowledge, excellent customer-facing skills, and relevant certifications to drive customer success and business growth in the T Cloud Public environment. Must Have Skills

Completed degree in computer science,



engineering or comparable training or further education Top knowledge and experience in the areas of cloud and IT architecture Top knowledge and experience in technology strategy Top knowledge and experience in sales and business development Top knowledge and experience in the field of AI Strong communication and presentation skills with correct and confident behavior in customer contacts Strong knowledge of market-relevant cloud ecosystems and experience with partners Strong knowledge in the field of cloud (IaaS, PaaS, SaaS) Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace Experience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processes High resilience and adaptability to dynamically changing processes/startup mentality Very good technical understanding of standardized service provision through platforms Detailed knowledge of the processes and structures in your own company Experience in international cooperation with Local Business Units and NatCos High social skills Ability to work in a team and integrate Good assertiveness Ability to work independently Willingness to travel nationally and internationally OTC Practitioner certification or comparable AMIGO Hyperscaler certification Agile methods certification such as Scrum, Kanban,



DevOps or comparable certifications Fluent written and spoken German and English Nice to Have Skills

DevOps Foundation certification OTC Architect certification

About Us

T-Systems is part of the Deutsche Telekom Group, with around 30,000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers' experience. We trust people:

we offer
autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day. Benefits

Work environment & flexibility International, dynamic and collaborative environment T-Social: social initiatives (sports, community, health, ...) Hybrid work model (remote/on-site) Flexible

working hours
Growth & development Customized training: access to Coursera to learn whatever you want, whenever you want Weekly language classes (English & German) International Mentoring Sessions & Experience Days Compensation & benefits Flexible compensation plan (health insurance, meal vouchers, childcare, transport) Telemedicine Life and accident insurance Social fund Wellbeing & time off 26+ working days of vacation per year Free access to specialist services (medical, legal, wellness) 100% salary coverage during medical leave And many more advantages of being part of T-Systems Job Benefits

Health & Insurance Flexible compensation plan (health insurance, meal vouchers, childcare, transport) Telemedicine Life and accident insurance Work-Life Balance Hybrid work model (remote/on-site) Versátil

working hours
26+ working days of vacation per year Professional Devel

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