Main tasks and Responsibilities

§ Incoming phone calls, e-mails and faxes treating and dispatching:

- Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures.

- Collecting additional information.

- Check the data for accuracy and completeness.

- Reception & Services; provide technical support; search workshop.

- Keep the customer and all involves updated.

- Complaint handling (from customer to contractor; from contractor to EBTS.)

§ Ensures the monitoring and control of the agreements with the parties involved regarding:

- service

- complaint handling, etc.

- service conditions and agreements

§ Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:

- Administrative processing of all relevant information (creating, tracking and closing all breakdown assistance files)

- Enter required information into the system.

- Register performed operations.

- Responsible for the internal and external monitoring of client files.

Job Types: Full-time, Contract, Permanent

Pay: From 17,160.00€ per year

Work Location: In person

📌 Customer Service Agent call centre (Elche)
🏢 EBTS ALWAIS IN MOTION
📍 Elche