Senior Customer Operations Specialist - Italian Speaker Senior Customer Operations Specialist - Italian Speaker Barcelona (ES) Supply Chain & Logistics 32-40 Beschrijving van de vacature Job alert link Solliciteer direct Solliciteer direct Senior Customer Operations Specialist - Italian Speaker

Quality, innovation, sustainability and strong brands - that is what makes FrieslandCampina one of the world's largest dairy companies. With more than 22.000 employees, we are represented in over 100 countries with a diverse range.

FrieslandCampina is looking for a Senior Customer Operations Specialist who would be based in Barcelona.

As a Senior Customer Operations Specialist , you play a strategic role in improving customer‑centric service delivery within a highly automated and complex supply chain environment. You lead continuous improvement initiatives, solve structural issues, and ensure seamless end‑to‑end service execution across multiple supply chains and digital platforms. With deep process knowledge and strong analytical skills, you help create a more efficient, reliable, and customer‑focused operation.

What we ask:

Bachelor’s degree with 5+ years of experience, or a Master’s degree with 3+ years of experience - preferably in Customer Operations, Supply Chain Management, or Logistics

Experience in customer service, ideally within FMCG

High level of Spanish, English and Italian (written and spoken). Fluency in French is a strong plus.

Solid knowledge of FMCG supply chain processes and end‑to‑end order‑to‑cash execution

Expertise in customer service activities such as order processing, transport coordination, invoicing, and complaint/return handling

Strong familiarity with ERP systems,



customer integration platforms, and digital tools that support automated order flows (EDI, portals, robotic processes)

Proven ability to lead CI (continuous improvement) initiatives, support system testing, and solve structural process issues

Experience with Salesforce and/or SAP S/4HANA is a strong plus

What we offer:

A culture that strongly encourages internal career progression

Investment in relevant training, learning opportunities, and education aligned with your field of expertise

A work environment where knowledge sharing is part of our daily culture, because we believe that’s how you learn and grow the most

Trust and autonomy to create long‑term impact that contributes to better nutrition for the world

Working Environment:

An international setting with driven and professional colleagues

An informal yet ambitious atmosphere where collaboration is key

Compensation & Benefits:

A salary based on the position level, your experience, and your academic background

Annual bonus

Health insurance

Meal allowance

Gym discounts

Versátil remuneration options, including transports and childcare vouchers

Hybrid way of working (50% home office)

Vacancy description:

As a

Senior Customer Operations Specialist ,



you act as a driving force behind improved service performance and continuous operational excellence. Operating within a functional Customer Operations setup, you dedicate a big part of your time to continuous improvement, project coordination, and change management, while maintaining oversight of critical operational flows. You identify inefficiencies, lead optimization initiatives, and collaborate closely with Customer Operation and supply chain partners to bring new solutions to life.

Key contributions of this role include:

Leading CI initiatives that simplify processes, reduce manual interventions, and improve system reliability. Resulting in faster resolution times and lower customer effort

Managing medium complexity projects and contributing to larger cross‑functional programs that increase customer satisfaction and operational efficiency

Coordinating and executing end‑to‑end regression testing during system upgrades or changes to ensure process continuity and minimize service disruptions

Monitoring automated order, delivery, and invoicing flows (EDI, web portals, robotic processes) and driving structural improvements based on root cause analysis

Acting as a key liaison between Customer Operations, IT, and supply chain teams to align on system enhancements that directly benefit the customer experience

Providing expert support in handling complex customer and logistics inquiries, ensuring clear communication and proactive issue resolution

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them

📌 Senior Customer Operations Specialist (Madrid)
🏢 FrieslandCampina group
📍 Madrid