We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada. We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support. You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions. We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger integral brand and the resources to deliver care to patients in dozens of countries. Juniper has just launched in Spain, and we are looking for an Operations Lead to take it from its first patients to a reliable, scalable service. You will lead day to day operations for the Spanish business. The Prescriber, Medical Support and Patient Experience teams will report to you for operational management, and you will own our day to day operational relationship with our partner pharmacies. You will not inherit a finished playbook or a large management team. Lead the local team: Own hiring, coaching and performance for your direct reports, and plan staffing and cover as demand grows. Turn what we learn from the first patients into SOPs, training and a Spanish-language knowledge base. Track service quality, turnaround, satisfaction, retention and cost to serve, and manage operational costs within budget.



Work with Clinical Governance and Legal to turn approved requirements into practical, auditable processes. You’re genuinely hands-on: You can investigate a support backlog, troubleshoot a handover with our partner, build a staffing plan or write and test a workflow yourself. Hired, developed and led teams, with clear expectations and a practical approach to performance. Comfortable in SQL or a BI tool like Sigma, and able to build and stress-test a model in Excel or Sheets. You’re based in Spain and fluent in Spanish and English: Leading teams, running partner discussions and writing clearly in both. Experience in digital health, healthcare services, subscription businesses or another regulated environment would be valuable, but is not essential. We’re more interested in what you’ve built and delivered than a particular career path. You will report to Alejandro Ugarte Limer, Head of International Expansion, and partner closely with Spain’s commercial leadership and our international Patient Operations, Clinical, Product, Growth, Finance, People and Legal teams. Shape how a new healthcare business operates, rather than inherit a finished playbook. Work alongside experienced operators, clinicians and technology teams, adapting proven approaches to the Spanish market. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process.

📌 Business & Operations Director (España)
🏢 Careers at Eucalyptus
📍 España