?
Who we are
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.
Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.
? About the role
At Lodgify, we're on the lookout for a
Customer Support Specialist
to join the team in Barcelona As a Customer Support Specialist, it is all about helping people. You will become an expert (we call ourselves "gurus") in using the Lodgify software. You will use that expertise to advise our customers how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting and guiding them on how to make most of Lodgify.
? How will you make an impact?
Provide top-tier support via phone, email, or chat.
Ensure customer satisfaction by resolving issues promptly.
Troubleshoot and solve general technical issues related to the Lodgify platform.
Report customer feedback and issues to relevant teams and follow up as needed.
Identify and document any software bugs or issues for continuous improvement.
? What makes you a great fit?
Experience in technical
customer support
or a similar role.
Strong communication skills in
English
, both verbal and written.
Patience,



attention to detail, and a logical approach to problem-solving.
Excellent troubleshooting skills with the ability to
diagnose technical issues
.
Ability to work independently while managing multiple priorities in a fast-paced environment.
A positive attitude and a strong sense of responsibility.
Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.
Availability to work in weekends.
Experience in the travel or hospitality industry is a plus
Why you'll love us:
You'll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?
*
? The freedom to
work from home
any day that works for you.
? Enjoy
25 working days of paid vacation
and Jornada Intensiva in August.
?
Top-notch Cigna health insurance
(includes travel insurance, dental plan,



psychologist and we cover pre-existing conditions too).
?
Save on meals
Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller's prepared dishes to level up your mealtime
?
Adaptable Remuneration
options for your transportation needs.
?? Elevate your workspace. We provide a
home-office setup
allowance to ensure you have everything you need for a productive and comfortable work environment.
?? Free
Spanish classes
.
? Boost your earning potential with our
referral program
that offers paid compensation.
? Fuel your day with a daily
office breakfast buffet
and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more
? Work in a
dynamic environment
with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities.
*Benefits offered may differ based on the type of contract that is issued
So, what are you waiting for?
Apply now
All applications and CVs must be submitted in English ?
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Customer Support Specialist (España)
🏢 Lodgify
📍 España