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The Cloud Operations DevOps teams are responsible and accountable for Sage's online Product portfolio.
The teams ensure our Products and Services are constantly available for our customers to use to run their businesses.
A Cloud Operations Engineer participates in bridging the technical gaps between Development and Operations by deploying, administering, improving infrastructure, and improving automation using cloud technologies.
The Cloud Operations Engineer is responsible for working in their team, ensuring their Products and Services remains available, secure and performant.
The Senior Cloud Operations Engineer has deep understanding and experience of working in a DevOps or SRE environment.
They have demonstrated automation experience and multiple CI/CD implementations, working closely with product delivery teams, influencing their approach and design by deploying, administering, monitoring, and improving their service.
Proactively, they will identify direct and indirect key partnerships required for each assigned project and/or operational deliverable and ensure their participation.
This is a 24/7 operation that requires the Senior Cloud Operations Engineer to lead and resolve any service incidents that may arise and drive root cause analysis.
Ability to quickly analyse, assess and contribute to technical decisions is key to the senior role.
This is a hybrid role requiring 3 days per week in our Barcelona office.
Responsabilidades principalesTake personal accountability for their products so that they remain available,



secure and performantUse technology and knowledge to design and implement solutions and services to simplify customer experience, mitigate risk, improve usability and to impact Sage's goalsFull understanding of operational risk and accountability for delivering an excellent service to our customersManaging stakeholder expectations, ensuring accountability for all team members, making, and influencing decisionsDrive best practices in CI/CD and product delivery pipelineThe promotion of a DevOps/SRE culture and adoption of CI/CD principles throughout the organizationParticipate and run integral initiativesCreate, maintain, administer, and enhance cloud environments, ensuring they are secure and scalable, to satisfy operational requirementsEnsure that any key non-functional requirements around availability, security and performance are met before any product is made available to customersDefining key metrics/logging and implement tooling that will provide all key stakeholders with information that will help identify improvements to the service on behalf of the customerClosely co-ordinate with product delivery teams to ensure that designs, standards, and quality can be implemented improving the customer experienceTake the lead during high pressure incident scenarios, balancing technical resolution and senior stakeholder communicationsCommunicate with key stakeholders on planned changes, incidents, and service improvement plans,



influencing decisions on Product roadmapsImprove the out of hours customer experience by participating in our 24x7 on-call RotaConsistently reviewing and improving services, building individual and team backlogs with actions aligned to goals and OKRs.
Working with the team to delegate and prioritise this work accordingly.
Skills, know-how and

experience:
Excellent communicator – able to articulate complex technical issues in simple terms when communicating with non-technical audience or Sage business stakeholdersProven initiative as self starter, building team backlogs with good understanding of Sage Strategy and how that relates back to team prioritiesOperating Systems: Windows, Linux &/or MacOS.
Strong analytical, debugging, and problem-solving skills.
Scripting knowledge for task automation (PowerShell, Bash, Ruby, Python).
Experience dealing with multiple teams in different functions/segments, multitasking & prioritisation skills.
Exposure to Devops/SRE activities like – software/system engineering and toil reductionExperience building and maintaining Infrastructure as Code and CI/CD processesExperience with applications deployed in either AWS or Azure that are using distributed computing, containers, and serverless technologies.
Technical leadership ability, influencing and interpersonal skillsProven ability in task automation, increasing efficiencies, costs savings and service reliability improvementsProven experience working with SDLC functional disciplines: QA, Development, design, etc.
Previous experience working with Agile methodologiesProficiency in English language, verbal and written, with ability to build relationships and influence at all levels of the organisation including senior stakeholder managementPreferred:Extensive experience working in a Sysadmin, DevOps, SRE, IT

📌 Senior Cloud Operations Engineer (España)
🏢 Sage
📍 España