The client is a leading American technology company operating a portfolio of globally recognised social media, communication and digital platforms used by billions of people worldwide. You will support our client as an Advertisers Support Representative, assisting small and medium-sized businesses that use the client’s digital advertising services. As part of a motivated, multilingual team, you will help clients with enquiries related to advertising products, tools and campaigns, providing both pre-sales and post-sales support in Hebrew and English. Responsibilities
* Supporting small and medium-sized businesses (SMBs) with enquiries related to digital advertising products, tools and campaigns;
* Providing customer support in Hebrew and English via chat, email and phone;
* Delivering pre-sales and post-sales support for self-service advertising products;
* Providing guidance on products and tools to improve the customer experience;
* Following up on email enquiries through outbound calls and using phone support when appropriate to ensure issues are resolved promptly;
* Identifying recurring trends and resolving issues affecting multiple SMB clients;
* Delivering a professional customer experience in line with quality and service standards. Requirements
* Excellent written and spoken Hebrew (minimum C1 level);
* EU passport holder or a local residency card




* Good command of English;
* Empathetic and helpful approach;
* Strong team-player attitude;
* Strong interpersonal skills and the ability to de-escalate situations when necessary;
* Ability to handle sensitive and confidential information;
* Ability to learn quickly and adapt to new processes and tools.

Location:
Lisbon, Portugal Work model: On-site Schedule: Rotational shifts, Monday to Sunday, between 06:00 and 00:00 (40 hours per week, 8

working hours
per day) Training: 15 working days, with a training allowance of €141.20 per completed week. Remuneration: Total gross monthly compensation of €1,767.50, including:
* Base

salary:
€1,383.00 gross per month;
* Productivity bonus;
* Meal allowance: €154.00 net per month;
* Holiday allowance: €115.25 per month;
* Christmas allowance: €115.25 per month. Contract: Initial 1-year fixed-term contract, with the possibility of conversion to a permanent contract after 2 years. Perks: Private health insurance, local language classes Relocation: Optional accommodation in a shared apartment, with a private room and all bills included, for approximately €220 per month deducted from your salary. Assistance with administrative procedures is also provided. Annual leave: 22 days #J-18808-Ljbffr

📌 Advertisers Support (Cataluña)
🏢 Cross Border Talents
📍 Cataluña