Setting new standards together and shaping the future means more to us than simply completing tasks. Here, you will work with people who take responsibility, have high standards, and are willing to explore new paths.

We offer
an environment where trust and performance go hand in hand, and where your ideas, initiative, and contributions truly matter. This gives you the opportunity to make a real impact on our customers, your team, and your own professional development. A Group Claims Officer has a global coordination role across the company’s market units (MUs). The role is not an international claims function. It does not manage individual claims across borders or take over claims simply because they occurred in another country. Claims remain the responsibility of the relevant MU's and are handled according to the policy and local setup. Instead, the Group Claims Officer owns the global claims agenda: identifying common challenges, initiating and creating alignment, developing toolkits and helping MU's to exchange current best practices and work together on shared improvements. Candidate will work closely with Heads of Claims or experts nominated by them and other colleagues from different Group function to identify common challenges, align priorities, share best practices and co-create solutions. Through data, collaboration and influence, candidate should help market units implement improvements that strengthen claims and customer excellence, operational efficiency and claims management Candidate should have a strong soft skills, good and concise communication style, analytical but pragmatic approach, be a good listener and able to balance between details and big picture. The role has no direct execution authority over local teams.



Its impact comes through co-creation, strong relationships, listening, influencing and bringing the right people together. The Group Claims Officer acts as a trusted partner and primary contact for the respective Heads of Claims.

Key responsibilities
• Sets a common direction, standards and guidelines for claims across the Group.
• Identifies shared issues, opportunities and priorities across market units.
• Identify the improvement area that and builds a common improvement movement by connecting market units and encouraging collaboration.
• Initiative and coordinates global toolkits and initiatives while supporting market units in adapting and executing them locally.
• Monitors KPIs and performance data to identify trends, gaps and improvement opportunities.
• Facilitates the exchange of best practices, tools and lessons learned between countries and teams.
• Supports initiatives in automation, AI, data and process improvement.
• Works closely with MU Claims and other relevant Group functions to turn insights into practical improvements.
• Builds trusted relationships with Heads of Claims and beyond and influences progress through dialogue rather than a top-down approach.
• Ensures that agreed priorities are followed through and implemented by the responsible market units.
• Act as a trusted advisor,



promotor and challenger for the respective MU's
• Act as an owner of the selected topics across the Claims value chain by identifying needs, initiating initiatives, building momentum with MUs, co-developing targeted solutions or standards and ensuring a clear handover of ownership to market units for local execution.
• Working closely with Head of Claims in identifying talents across the MU's who can help execute agenda and act as a ambassadors in the MU level. One-sentence explanation: A Group Claims Officer drives the integral claims agenda by connecting market units, identifying common improvement opportunities, setting direction and enabling local teams to deliver better, more consistent claims outcomes. Ideal Candidate:
• +5 years of experience in the insurance business, Claims, Operations or User Excellence.
• +10 years of working experience.
• Strong program management skills and experienced in close collaboration with interdisciplinary teams.
• Customer/User and service-oriented person with strong communication, networking and negotiation skills.
• Strong analytical and problem-solving skills to enable new solutions and concepts.
• Used to work both independently and as part of an international team.
• Willingness to travel within Europe up to 30%.
• Language: English – working proficiency ( Italian, German, Spanish, French or Dutch are an advantage).
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Location:
Madrid Collaboration That Makes a Difference: We believe in collaboration as equals, mutual trust, and people who are willing to take ownership. Diverse perspectives help us develop better solutions, both for our customers and for ourselves as a team.

📌 Group Claims Officer (Madrid)
🏢 Helvetia Baloise Group
📍 Madrid