The Engagement Delivery Senior Manager role is part of Salesforce Professional Services in Iberia, a team of delivery professionals working directly with Spain and Portugal's enterprise customers. You'll join a practice navigating one of the most demanding moments in its history: the shift to Agentforce and Life Sciences Cloud delivery at enterprise scale, in regulated industries.

As an Engagement Delivery Senior Manager specialised in Life Sciences, you own the successful end-to-end delivery of our most complex pharma, biotech and medtech programs. You will be accountable for scope, timeline, financials, quality and customer satisfaction across programs built on Salesforce Life Sciences Cloud, Health Cloud, Data Cloud and Agentforce, and you will lead programs that coexist with, integrate with or migrate from Veeva Systems. You'll be a trusted delivery partner for CIO/CTO-level and IT leadership stakeholders, working hand-in-hand with the delivery team, who owns the technical directio, while you own the engagement, and you'll raise the bar for the Iberia delivery community.

What You'll Actually Be Doing:

Lead & Deliver

- Own the end-to-end delivery of large, multi-cloud, multi-workstream Life Sciences programs, from discovery through go-live and hypercare
- Serve as the overall leader of the project team, form the team, establish strong communication channels, and give clarity, motivation and direction throughout the engagement
- Build and lead project plans; supervise progress and timelines, adjust schedules and plans as needed, and ensure on-time, on-budget delivery
- Lead Veeva-to-Salesforce coexistence, migration and replacement programs, coordinating data migration,



cutover and parallel-run strategies in partnership with the delivery team
- Perform project management activities that ensure adherence to Salesforce methodology, project gates and governance (steering committees, status reporting, decision logs)
- Anticipate and remove obstacles that slow down or prevent teams from delivering on project goals; act as the primary escalation point for delivery issues

Own the Commercials

- Own engagement financials: revenue recognition, margin, forecasting, utilisation and resourcing across your portfolio
- Supervise utilization of project resources in alignment with resource allocation and budget, including timely entry and approvals of project timesheets
- Manage scope and change control rigorously; identify, negotiate and land change requests to protect margin and outcomes
- Partner with Sales and pre-sales on shaping, estimating, staffing and de-risking Life Sciences opportunities and SOWs
- Work as an extension of the account team to extend the Salesforce footprint

Manage Risk, Quality & Compliance

- Identify, quantify and mitigate delivery risk early; maintain risk, issue and dependency management across the program
- Participate in end-to-end implementation planning, including risk and issue management, communication and business organizational change
- Ensure delivery meets the regulatory and compliance expectations of the industry (GxP,



CSV/validation, 21 CFR Part 11, GDPR, Sunshine Act / transparency regulations, consent and data privacy), coordinating validation and quality activities within the project plan
- Govern quality gates, cutover readiness and go-live criteria in partnership with the delivery team
- Facilitate User Acceptance Testing with business end users, including coordination and user acceptance sign-off

Advise & Influence

- Be the trusted delivery advisor of customer IT and business leadership, translating business strategy and regulatory constraints into a pragmatic, deliverable roadmap
- Facilitate requirements gathering and assist with crafting project deliverables and Salesforce documentation as needed
- Build and sustain senior customer relationships; manage expectations and satisfaction (CSAT) throughout the engagement
- Produce and own the key delivery artefacts: statement of work, delivery plan, governance model, RAID log, status reporting, and go-live / cutover plans
- Represent Salesforce Professional Services in executive conversations, steering committees and customer events

Enable & Grow

- Mentor and coach Engagement Managers and Delivery Leads, building the next generation of delivery leaders in the practice
- Build and share Life Sciences and Veeva-related delivery assets, accelerators, playbooks and lessons learned across Iberia and EMEA
- Drive delivery excellence and champion adoption of AI tooling in delivery
- Maintain and grow certifications aligned with the practice (project management, Life Sciences, Agentforce, Data Cloud)
- Lead delivery community sessions, internal reviews and knowledge-sharing initiatives

Yo

📌 Engagement Delivery Senior Manager (Madrid)
🏢 Enboarder
📍 Madrid