Imagine this.You start your day in a sunny office in Valencia.A customer reaches out with a question.By the end of the conversation, they're smiling again because you solved their problem quickly and effortlessly.No endless complaints.No robotic scripts.Just genuine conversations where you make someone's day a little easier.Welcome to weWowYour next chapter starts hereAt weWow, you work with leading European brands in an international scale-up environment.For this role, you'll be supporting 123inkt, one of the most trusted e-commerce brands in the Netherlands for printers, cartridges and office supplies.As a Customer Experience Specialist, you'll be the person customers rely on when they need help. Whether they have a question about an order, a delivery, or finding the right product, you're there to provide a smooth and positive experience every time.What will you actually do?Help French-speaking customers via phone, email and chatAnswer questions about orders, deliveries,



products and returnsFind quick and customer-friendly solutionsGuide customers to the right products when they need adviceWork together with different teams to solve customer requests efficientlyMake sure every customer leaves the conversation feeling heard and helpedEvery interaction is an opportunity to create a great customer experience.This role suits you if you…Are a native French speakerEnjoy helping people and making their day easierCommunicate clearly and with empathyStay calm and solution-oriented, even when things get busyWork accurately and pay attention to detailLove learning and improving every dayRequirementsNative French speakerGood level of EnglishAvailable to work on-site in ValenciaStrong communication skillsCustomer-first mindsetProblem-solving attitudeTeam player who enjoys working in an international environmentWhat we offerBreakfast & lunch at the officeSpanish health insuranceFree Spanish lessonsGrowth opportunities within weWowMonthly events, sports & socialsRelocation support to settle in Valencia£And most importantly:An international work environment where you’ll quickly feel at home.#J-18808-Ljbffr

📌 Cx Specialist @ 123inkt Group | French Native (Madrid)
🏢 Wewow
📍 Madrid