Health can’t wait .
But that’s exactly how healthcare works today. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture . The Operations Community’s core responsibilities is to deliver at scale our insurance and health services : we build our platform and operational capabilities and run our processes to guarantee delight and efficiency.
As we anchor our Insurance position, diversify our offering with health and well-being related services in 4 different countries (France, Belgium, Spain and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting
We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Coordinators who deliver those on a daily basis while improving them .
We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services .
The Operations Coordinator works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few) .
Run our Insurance or Health services processes - that’s why we call them Ops Runners internally




Ensure the day-to-day follow up and monitoring of our operations
Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation)
Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers
Supervising partnerships (e.g. teleconsultation, claim operators) , participating in the negotiation rounds, daily communication to ensure business continuity
Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally)
Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient
Next to running and monitoring our operations, you implement continuous improvements to our processes (+-20/30% of the time) . Our Operations Coordinators or Ops Runners are organized in pools (3-7 runners) who are collectively responsible for running their scope. You maintain smooth relationships with our psychologists, ensure therapy demand matches the supply and contribute to several steps of their lifecycle at Alan (hiring, onboarding, invoicing, supporting booking management etc).
Claims: We provide a best-in-class claims experience,



including our own optic care service. Additionally, you monitor the performance of external service providers to meet SLAs & perform quality controls. To do so, we continuously control & improve the quality of our processes : ensuring we have consistent information for invoicing, unlocking employee invite/removals in case of issue and supporting admin in case of payment issue or bankruptcy.
Depending on Alan needs (and personal interests), an Operations Coordinator will join in a pool and can change and explore new scopes after some time. Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries
Worked in Support functions (Customer Support, People Operations etc)
Had a Customer facing Commercial experience, e.g. account manager or Customer Success Communications , such as Social Media, Internal/ External Communications
Analytics skills, to be able to dive into our data
Highly organised with exceptional follow-up skills, with strong attention to details
Strong and structured in written and verbal communication in English as well as in French
This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
Generous equity packages complement your base salary, for permanent contracts only.
Flexible Office . Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
Versátil vacation policy and flexible working hours . Delightful healthcare insurance: Extremely comprehensive health insura

📌 Operations Supervisor Office (España)
🏢 Alan
📍 España