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Were seeking an experienced Payments Relationship Manager to join our Payments team in Barcelona Hybrid to be responsible for managing and optimizing relationships with payment service providers acquirers banks schemes and other financial partners If youre ready to soar were ready to take you there
Why eDreams ODIGEO
Join the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe
21 million customers 44 markets 5 brands 65M members in Prime
More than 100 million searches per day Up to 18 billion daily AI predictions(e1)
Over 1600 employees More than 60 different nationalities from all continents
99 permanent contracts 36 average age
Were the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe We are a tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription program
What you will do:
The Roles Key Responsibilities and Tasks
As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the general company project and its customers As a Payments Relationship Manager in the Payments you will be in charge of:
Payment Business Development amp;
Strategy:
Identify and develop new revenue opportunities within payments such as valueadded services and alternative payment methods Collaborate with internal teams to optimize checkout experiences conversion rates and customer payment preferences
Support market expansion by ensuring the availability of relevant local payment methods and optimizing crossborder payment capabilities Drive innovation in payments by assessing and launching new payment methods like open banking BNPL and digital wallets to enhance customer adoption and loyalty Work with data analytics teams to derive insights from payment trends and translate them into strategic business recommendations
Partner Management amp;
Optimization:
Build and maintain strong relationships with payment service providers PSPs acquiring banks and alternative payment method APM providers Negotiate commercial agreements transaction fees and servicelevel agreements to optimize payment costs and efficiency Monitor partner performance resolve operational issues and collaborate to implement enhancements in payment acceptance and processing
Payment Strategy amp;
Performance Improvement:
Analyze payment performance metrics approval rates chargebacks fraud rates etc and develop strategies to optimize success rates Identify new payment solutions and market trends to improve customer experience and expand globallocal payment coverage Work with internal teams to enhance routing logic reduce failed transactions and minimize payment friction
Risk amp;
Compliance Management:
Ensure compliance with regulatory requirements card scheme rules and industry best practices Collaborate with fraud and risk teams to mitigate chargebacks fraud and disputes while balancing customer experience Stay updated on changes in payment regulations and assess their impact on the business
CrossFunctional Collaboration:
Work with finance teams on reconciliation settlement issues and cost management Support product and engineering teams in integrating and improving payment technologies Partner with customer service teams to address paymentrelated customer inquiries
What you need to succeed:
Good to have
Bring your unique perspective speak up and offer disruptive solutions Youll have the opportunity to learn and grow while making a real impact on our team Heres what you need to succeed:
Bachelors degree in Business Finance Economics or a related field 5 years of experience in payments fintech banking or a related role preferably in an ecommerce or OTA environment Strong understanding of payment processing acquiring chargebacks fraud management and regulatory compliance Experience negotiating contracts with PSPs banks and payment networks Analytical mindset with proficiency in datadriven decisionmaking Excellent communication and stakeholder management skills Knowledge of global and local payment trends including alternative payment methods and digital wallets
Preferred Qualifications:
Experience in the travel subscription or ecommerce industry Familiarity with paymen