21 oct
|
Emerald Stay
|
Madrid
21 oct
Emerald Stay
Madrid
Emerald Stay is seeking a proactive Guest Relations / Concierge member to deliver exceptional experiences for guests across our Barcelona destinations. You will liaise with guests pre- and post-stay through email, WhatsApp and calls, arranging airport transfers and at-home massages, while coordinating with local staff to ensure smooth arrivals and registrations.You will handle complaints with empathy and professionalism, processing invoices at checkout and capturing guest feedback to improve#J-18808-Ljbffr
📌 Boutique Hospitality Operations Lead (Madrid)
🏢 Emerald Stay
📍 Madrid