Imagine this.You start your day in a sunny office in Valencia.A customer reaches out with a question.By the end of the conversation, they're smiling again because you solved their problem quickly and effortlessly.No endless complaints.No robotic scripts.Just genuine conversations where you make someone's day a little easier.Welcome to weWowYour next chapter starts hereAt weWow, you work with leading European brands in an international scale-up environment.For this role, you'll be supporting 123inkt, one of the most trusted e-commerce brands in the Netherlands for printers, cartridges and office supplies.As a Customer Experience Specialist, you'll be the person customers rely on when they need help. Whether they have a question about an order, a delivery, or finding the right product, you're there to provide a smooth and positive experience every time.What will you actually do?- Help French-speaking customers via phone, email and chat- Answer questions about orders, deliveries,



products and returns- Find quick and customer-friendly solutions- Guide customers to the right products when they need advice- Work together with different teams to solve customer requests efficiently- Make sure every customer leaves the conversation feeling heard and helped- Every interaction is an opportunity to create a great customer experience.This role suits you if you…- Are a native French speaker- Enjoy helping people and making their day easier- Communicate clearly and with empathy- Stay calm and solution-oriented, even when things get busy- Work accurately and pay attention to detail- Love learning and improving every dayRequirements- Native French speaker- Good level of English- Available to work on-site in Valencia- Strong communication skills- Customer-first mindset- Problem-solving attitude- Team player who enjoys working in an international environmentWhat we offer- Breakfast & lunch at the office- Spanish health insurance- Free Spanish lessons- Growth opportunities within weWow- Monthly events, sports & socials- Relocation support to settle in Valencia£And most importantly:An international work environment where you’ll quickly feel at home.#J-18808-Ljbffr

📌 Cx Specialist @ 123inkt Group | French Native (Valencia)
🏢 Wewow
📍 Valencia