As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us

We are looking for an experienced CX Documentation and Translation Executive (German & English speaker) to join our Barcelona-based CX Customer Journey team in a hybrid, 6-month temporary capacity to manage and update customer experience content for both agents and digital channels. You’ll ensure source materials and translations are accurate, consistent, and aligned with our brand voice and local market needs. By delivering clear and accessible information, you’ll help drive efficient support and contribute to building customer trust and loyalty.

If you’re ready to soar, we’re ready to take you there.

Why eDreams ODIGEO

We’re the world’s leading travel subscription platform.

We pioneered Prime, the world’s first and leading travel subscription programme, when it launched in 2017.
Millions of Prime members every year across multiple markets.
5 brands: eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo
This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members.
Diversity is our strength that’s why our eDOers are coming from different nationalities from all continents – 99% permanent contracts

Prime members are subscribed to global travel, gaining access to a comprehensive multi-product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry-leading flexibility features and exclusive, member-only benefits.

What you will do:





The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges, and a clear overview of how your work contributes to the integral company project and its customers. As a CX Documentation and Translation Executive in the CX Customer Journey team, you will be in charge of:

- Documentation Management: Create, maintain, and update CX content with business owners, ensuring high-quality knowledge and internal communications to call centers on process updates, time-sensitive issues, and implementation of new initiatives.
- Translation Coordination: Ensure translations are accurate, culturally relevant, and aligned with brand, tone, and eDO standards—proofreading both human and AI-generated content for consistency and quality.
- Optimization: Manage glossaries, translation memories, and style guides for content consistency.
- Stakeholder management:
Work cross-functionally with teams and stakeholders to align priorities and ensure timely delivery.
Support translation and documentation needs across CX, Product, Training, and other key functions.
Support with translation and documentation queries across the business.
- Continuous Improvement: Perform regular quality reviews of CX documentation and translations.

What you need to succeed:

Mandatory Skills





- Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:
- Minimum of two years of experience in a documentation and translation role.
- Certified German Translator and Fluent in English (C2) with a professional translation qualification (e.G., EMT, CIOL, SFT).
- Experience using CMS and AI tools (e.G., DeepL, GPT assistants) to adapt content across languages and platforms.
- Proven track record of delivering high-quality content through AI-assisted proofreading, utilizing advanced tools to streamline the editing process while maintaining a human-centered final polish
- Familiarity with translation/localization tools like SDL Trados and Lokalise.
- Strong writing and editing skills using Word or Google Docs.
- Experience with content/knowledge systems (e.G., Confluence, SharePoint, Zendesk Guide, Guru).
- Proficiency with tools like Slack, Microsoft Teams, Jira, Asana, Trello, Monday.Com, or Microsoft Project.
- A quick learner, strong communicator, and team player who brings solutions and fresh ideas.

Preferred Qualifications

- Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as Gemini, or other AI-powered assistants.
- Experimentation Mindset: Curiosity and eagerness to explore, experiment with, and integrate emerging AI-driven solutions into workflows.
- AI-Enhanced Problem Solving: Ability to effectively leverage AI tools to streamline processes and enhance productivity
- Adaptability and Learning Agility: Enthusiastic about

📌 Cx Documentation And Translation Executive (Les)
🏢 Edreams Odigeo
📍 Les