The Team: You will be part of the EMEA Customer Success team at S&P; Global Energy. Part of the wider Customer Experience team at S&P; Global Energy, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalizing the sessions based on customer needs and workflows. Monitor and leverage customer data to identify opportunities for further engagement and value creation. Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Cross functional collaboration: innovate and partner across different functions to create seamless elevated customer experience. Proactive Support: anticipate customer challenges/needs and address them before they escalade. Basic Required

Qualifications:
Fluency in English is required, with a demonstrated ability to communicate effectively in verbally and in writing. Fluency in Spanish is required, with a demonstrated ability to communicate effectively in verbally and in writing. Bachelor's degree in business-related discipline is preferred. An S&P; General employee at this level would typically have 3+ years of experience in customer success, account management, or a similar role. Proficiency in Gainsight, Salesforce or similar is an advantage. Proven ability to manage multiple accounts and projects simultaneously. About S&P; General Energy
At S&P; Global Energy,



our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. S&P; Global Energy is a division of S&P; Global (NYSE: SPGI). S&P; Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. That's why we provide everything you-and your career-need to thrive at S&P; Global.
Health & Wellness: Health care coverage designed for the mind and body.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
S&P; Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Global Hiring and Opportunity at S&P; Global
At S&P; Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
S&P; Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

📌 Customer Success Account Manager (Madrid)
🏢 S&P Global
📍 Madrid