Eternitiistheleadingoperatorofvacationrentalsiniconicholidaydestinations,ledbyapassionforexcellence,authenticadventures,andhospitality.Withover€2billioninassetsundermanagement,weoperate800+chalets,villasandapartmentsunder3consumerbrands:EmeraldStay(our4*brand),BoHouse(our5*brand)andVerbierExclusive(ourpalacebrand).Ourguestscandiscoverourpropertiesinmorethan25exceptionaldestinationsacrossEuropeandNorthAmerica.Todescribeourworkplacecultureinanutshell:we’redemandingandcaring.Asateammember,expecttobechallenged,empoweredandtogrowthroughthisprofessionalexperience.AsoneofourOperationsExecutives,yourresponsibilitieswillincludebutnotbelimitedtothefollowing.Inbrief,theroleissimilartoahotelFrontOfficeposition,butwithinaremotehospitalityenvironment.RESPONSIBILITIESYourmainobjectiveistodeliveragreatexperiencetoallourstakeholders.GuestRelations:Liaisingwithguestsbefore,duringandafterstay,bye-mail,WhatsAppandtelephone.Arrangingsomeextraservicessuchasairporttransfersandat-homemassages.Coordinatingspecialguestsrequestswiththelocalstaffinourdestinations.Overseeingarrivalmanagement,ensuringallguestregistrationsarecompletedandfollowedupwhenneeded.Handlingguestcomplaintswithempathyandprofessionalism,offeringsolutionsorcompensationswhenappropriate.Closingandsendingtheinvoicetoourguestsattheendoftheirstay; Collectingextramoneyifneeded,liaisingwiththemincaseofdamages.Collectingfeedbackfromgueststokeepimprovingourservices.Concierge&additionalservices:Developingthedestinationsunderyourresponsibilityby:Creatingandupdatingextra‑serviceprocesses.Keepingdestinationpagesuptodatewithnewrecommendations(restaurants,activities,etc.).Actingasthemainpointofcontactforcolleaguesneedingsupportorinformationregardingyourdestinations.Dependingontheseasonalityaswellasyourbandwidth,skillsandinterest,youmightinvolvedwithotheraspectsofouroperations.KEYINFORMATIONONTHEPOSITIONEmployment start :AssoonaspossibleOffice address:TalentGardencoworking-CarrerdeRamonTurró169A,Barcelona.Workdaysandworkhoursmayvary,weworkinhospitality.Youwouldworkeveryotherweekendandhavedaysoffduringtheweekinlieu.Wehavea flexiblehomeofficepolicy :withus,you'llworkattheofficetwodaysperweek(TuesdaysandWednesdays)-therestofthetime,it'suptoyou.Therecruitmentprocessinanutshell:Step1:ScreeningcallStep2:CasestudyStep3:VideointerviewwithourOperationsManager&OperationsSupervisorStep4:Referencecheck#J-18808-Ljbffr

📌 Operations Executive - Receptionist (Madrid)
🏢 247 Media
📍 Madrid