As the European market leader in the laboratory diagnostics sector, the SYNLAB group has been operating within a strong international network of laboratory doctors and specialists since 2010. Approximately 24.000 employees in 22 countries dedicate their efforts in laboratory diagnostics to human medicine.

Responsibilities:

- Lead, manage, and develop a global Workplace team of 11 employees across different countries and time zones.
- Define clear roles, responsibilities, objectives, and performance expectations within the team.
- Drive team transformation, including capability building, upskilling, accountability, and operational ownership.
- Establish a strong culture of ownership, collaboration, transparency, and continuous improvement.
- Foster a strong “one team” mindset across the Workplace and Infrastructure departments.
- Act as an escalation point for critical workplace, identity, endpoint, access management, and collaboration-related topics.
- Support change management and guide the team through organizational, technical, and process-related transformation.

2. Workplace Architecture & Technical Ownership

Provide technical leadership and architectural direction for core workplace technologies, including:

- Active Directory Architecture:Domain/forest design, GPO strategy, OU structure, delegation, replication, security hardening, and privileged access concepts.
- Microsoft Entra ID / Hybrid Identity:Hybrid identity, synchronization, Conditional Access, MFA, identity protection, enterprise applications, and integration between on-premises and cloud identity platforms.
- PKI Infrastructure:Certificate authority architecture, certificate lifecycle management, templates, renewal, revocation, governance,



and integration with workplace and security services.
- Remote Desktop Services / Terminal Server Environments:Architecture, operation, performance, licensing, access control, session security, and modernization of remote desktop environments.
- Microsoft 365 Services:Governance and administration of Exchange Online, Teams, SharePoint Online, OneDrive, collaboration services, retention, security, and user enablement.
- Microsoft Intune / Endpoint Management:Endpoint strategy, device enrollment, compliance policies, configuration profiles, application deployment, patching, endpoint security, and automation.
- Identity & Access Management:Joiner/mover/leaver processes, role-based access, least privilege, privileged access concepts, access reviews, approval workflows, and account governance.

3. Operations & Service Delivery

- Ensure reliable day-to-day operation of workplace services with a strong focus on availability, performance, security, and user satisfaction.
- Establish and continuously improve key operational processes, including incident, request, change, problem, access, and knowledge management.
- Define and monitor KPIs, SLAs, OLAs, service quality metrics, and operational dashboards.
- Ensure proper documentation of systems, standards, work instructions, and operational procedures.




- Drive automation and continuous improvement to increase efficiency, reduce manual effort, and improve service quality.
- Ensure consistent service delivery across countries while respecting local operational requirements.
- Improve transparency on workload, priorities, risks, service quality, and operational performance.

4. Security, Compliance & Governance

- Ensure workplace services comply with internal security policies, audit requirements, and industry best practices.
- Work closely with Information Security on identity protection, endpoint security, conditional access, privileged access, and compliance topics.
- Support ISO 27001-aligned operational controls, documentation, and evidence collection where applicable.
- Ensure secure configuration and lifecycle management of workplace platforms.
- Manage risks related to legacy technologies, technical debt, misconfigurations, unsupported systems, and process gaps.
- Strengthen the security posture of identity, endpoint, collaboration, and access management services while ensuring auditability, traceability, and regulatory readiness.

5. Transformation & Process Improvement

- Lead the transformation of the Workplace function from reactive operations toward proactive, standardized, secure, and service-oriented delivery.
- Improve process maturity across general teams and ensure consistent execution.
- Standardize workplace services, tools, policies, operational models, and support processes across countries.
- Drive automation, self-service, and modern endpoint management practices.
- Support the transition from legacy workplace infrastructure to modern cloud-based and hybrid workplace

📌 Head of Workplace (Barcelona)
🏢 Synlab International
📍 Barcelona