As the European market leader in the laboratory diagnostics sector, the SYNLAB group has been operating within a strong international network of laboratory doctors and specialists since 2010. Approximately 24.000 employees in 22 countries dedicate their efforts in laboratory diagnostics to human medicine.

Responsibilities:
Lead, manage, and develop a global Workplace team of 11 employees across different countries and time zones.
Define clear roles, responsibilities, objectives, and performance expectations within the team.
Drive team transformation, including capability building, upskilling, accountability, and operational ownership.
Establish a strong culture of ownership, collaboration, transparency, and continuous improvement.
Foster a strong “one team” mindset across the Workplace and Infrastructure departments.
Act as an escalation point for critical workplace, identity, endpoint, access management, and collaboration-related topics.
Support change management and guide the team through organizational, technical, and process-related transformation.2. Workplace Architecture & Technical OwnershipProvide technical leadership and architectural direction for core workplace technologies, including:Active Directory Architecture:Domain/forest design, GPO strategy, OU structure, delegation, replication, security hardening, and privileged access concepts.
Microsoft Entra ID / Hybrid Identity:Hybrid identity, synchronization, Conditional Access, MFA, identity protection, enterprise applications, and integration between on-premises and cloud identity platforms.
PKI Infrastructure:Certificate authority architecture, certificate lifecycle management, templates, renewal, revocation, governance, and integration with workplace and security services.
Remote Desktop Services / Terminal Server Environments:Architecture, operation,



performance, licensing, access control, session security, and modernization of remote desktop environments.
Microsoft 365 Services:Governance and administration of Exchange Online, Teams, SharePoint Online, OneDrive, collaboration services, retention, security, and user enablement.
Microsoft Intune / Endpoint Management:Endpoint strategy, device enrollment, compliance policies, configuration profiles, application deployment, patching, endpoint security, and automation.
Identity & Access Management:Joiner/mover/leaver processes, role-based access, least privilege, privileged access concepts, access reviews, approval workflows, and account governance.3. Operations & Service DeliveryEnsure reliable day-to-day operation of workplace services with a strong focus on availability, performance, security, and user satisfaction.
Establish and continuously improve key operational processes, including incident, request, change, problem, access, and knowledge management.
Define and monitor KPIs, SLAs, OLAs, service quality metrics, and operational dashboards.
Ensure proper documentation of systems, standards, work instructions, and operational procedures.
Drive automation and continuous improvement to increase efficiency, reduce manual effort, and improve service quality.
Ensure consistent service delivery across countries while respecting local operational requirements.
Improve transparency on workload, priorities, risks, service quality,



and operational performance.4. Security, Compliance & GovernanceEnsure workplace services comply with internal security policies, audit requirements, and industry best practices.
Work closely with Information Security on identity protection, endpoint security, conditional access, privileged access, and compliance topics.
Support ISO 27001-aligned operational controls, documentation, and evidence collection where applicable.
Ensure secure configuration and lifecycle management of workplace platforms.
Manage risks related to legacy technologies, technical debt, misconfigurations, unsupported systems, and process gaps.
Strengthen the security posture of identity, endpoint, collaboration, and access management services while ensuring auditability, traceability, and regulatory readiness.5. Transformation & Process ImprovementLead the transformation of the Workplace function from reactive operations toward proactive, standardized, secure, and service-oriented delivery.
Improve process maturity across general teams and ensure consistent execution.
Standardize workplace services, tools, policies, operational models, and support processes across countries.
Drive automation, self-service, and modern endpoint management practices.
Support the transition from legacy workplace infrastructure to modern cloud-based and hybrid workplace solutions.
Identify service gaps, technical debt, process weaknesses, and improvement opportunities.
Establish clear ownership models for platforms, services, processes, and operational tasks.
Promote knowledge sharing, documentation discipline, and cross-training within the team.6. Business Enablement, Stakeholder & Vendor ManagementAct as an enabling function for different business units

📌 Head of Workplace (Barcelona)
🏢 Synlab International
📍 Barcelona