At Eaton, we are looking for a Customer Service Engineer to join our Crouse-Hinds / CEAG business. This is a highly technical, customer-facing role supporting industrial customers across Spain and selected export markets in a ex-proofed. Working in a 100% remote environment, you will act as the key point of contact throughout the customer project lifecycle, technical quotations, regular customer orders handling & order execution activities, and delivery follow-up. You will collaborate closely with customers, sales teams, engineering experts, manufacturing sites, and operations teams across Europe to ensure a seamless customer experience. This role combines technical customer support, project coordination, order management, and stakeholder communication within a specialized market focused on explosion-proof electrical equipment and power distribution solutions. What you’ll do:
* Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.
* Coordinate with engineering and manufacturing teams to ensure customer requirements are fully understood and translated into appropriate solutions.
* Manage customer orders for catalog material from receipt through delivery, ensuring technical accuracy, regulatory compliance, and alignment with customer expectations.
* Act as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules.
* Support the sales organization by managing quotation follow-up activities and helping drive opportunity conversion.
* Provide technical guidance and product support for catalog material related to Eaton's explosion-proof electrical equipment and power distribution & control solutions.
* Coordinate drawing approvals, technical clarifications,



and project-related communications between customers and internal stakeholders.
* Build strong relationships with customers, distributors, and sales colleagues to ensure high levels of customer satisfaction.
* Collaborate with international teams across Europe, including engineering, operations, manufacturing, and customer service functions.
* Contribute to continuous improvement initiatives aimed at enhancing customer experience, operational efficiency, and service quality.

Skills:
* Strong technical understanding of electrical products, systems, or industrial equipment.
* Ability to interpret technical specifications, engineering documentation, and technical drawings.
* Customer-focused mindset with excellent relationship-building skills.
* Strong communication skills with the ability to interact effectively with customers and cross-functional teams.
* Excellent organizational skills and ability to manage multiple projects and priorities simultaneously.
* Collaborative approach and ability to work effectively within an international matrix organization.
* Proactive problem-solving skills and ability to professionally manage customer concerns and delivery challenges.
* Comfortable working in a remote and highly collaborative environment.
* SAP knowledge or experience with ERP systems is strongly preferred.
* Proficiency in Microsoft Office applications. Languages
* Fluent Spanish and English (written and spoken)



are required.
* French language skills would be considered an advantage.

Qualifications:
* Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline.
* Minimum 3 years of experience in a technical customer support, project coordination, customer service engineering, inside sales, or order management environment.
* Experience working with technical or engineered-to-order products within industrial markets.
* Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.

What we offer
* Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
* Work in a company with commitment to Inclusion & Diversity and Sustainability (Foster an inclusive culture with a strategic goal to increase a female representation including in Leadership);
* Annual mentoring program, Eaton University, a reward, and recognition system;
* Ongoing Learning and Career Development Opportunities in a integral company. Build your career and apply internally for our open positions worldwide;
* Strong, agile, and diverse team locally and globally;
* Strong processes and state-of-the-art systems and tools;
* Structured employee development processes, open feedback culture with development plans;
* Detailed induction support and well-structured onboarding. All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordanc

📌 Aux. De Control De Accesos Y Atención Al Cliente (España)
🏢 HV_JSON_NOMBREEMPRESA
📍 España