About usAt RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows.
Join a Company that is Powering the Future of Finance with AIRavenPack has been recognized as the Best Alternative Data Provider by WatersTechnology and has been included in this year's Top 100 Next Unicorns by Viva Technology.
RavenPack has launched Bigdata, our Gen-AI platform tailored for finance, which is already being recognized as the #1 platform for powering financial AI agents. European legal working status is required. About this roleAs IT Support Team Lead, you will be responsible for both the quantity and quality of the business value delivered by IT Support operations.
You will ensure team performance, service continuity, delivery planning and sustainable team growth, while staying close to the technology through hands-on escalation handling, systems administration and automation.
You will translate operational needs into structured delivery, keep people, priorities, reporting and execution aligned, and create the conditions for reliable service across the business.
Role Balance50% Hands-on Technical WorkAct as the senior escalation point for complex incidents and service requests.
Administer and maintain core IT systems, identity platforms and endpoint tooling.
Perform endpoint, identity and access management tasks (onboarding, offboarding,



access reviews).Set priorities and oversee bi-weekly sprint and quarterly planning.
Approve or shape changes, projects and execution priorities.
Key ResponsibilitiesDepartmental growth, workforce management and recruitment support.
Escalation management and removal of blockers to delivery.
Change management approval and service management governance.
Project planning, approval and delivery accountability. Operational maintenance oversight and delivery governance.
Equipment budget planning and assessment of technology utility, adoption and ROI.Clear, consistent communication with stakeholders across the business.
360 business view: Builds repeatable team cadences, controls and review mechanisms.
Data-driven management: Uses metrics to steer workload, quality and growth planning.
Key Technologies & ToolsService & Work ManagementTechnologies: Jira Service Management (HDS help desk), Jira, Confluence.
Ticket handling, queues, SLAs, project tracking, runbooks and documentation.
Identity & AccessTechnologies: Okta SSO, AWS IAM Identity Center, AWS IAM.Endpoint Management & SecurityTechnologies: Device management, patching, endpoint protection, compliance and vulnerability tracking.
MonitoringTechnologies: Datadog, Zabbix, NetData, AWS CloudWatch.
System health, capacity and performance monitoring.
Snipe-IT, Proxmox, WSL / Ubuntu.
Cloud, Code & ScriptingTechnologies: AWS (EC2, Secrets Manager),



GitLab (merge requests), PowerShell, SSH, Python, Bash.
Infrastructure support, version-controlled changes and automation.
Passwords & SecretsTechnologies: Keeper, AWS Secrets Manager.
Credential management and secure secret storage.
People & Business SystemsTechnologies: HiBob, Lattice, WorkRamp, Microsoft Office.
HR integration, onboarding/offboarding, licence management and productivity. ExperienceProven experience leading an IT Support or IT Operations team while remaining hands-on. Strong working knowledge of ITSM practices, ideally with Jira Service Management.
Experience with identity, endpoint management and security tooling in a cloud-first environment. Familiarity with AWS and scripting/automation (PowerShell, Python, Bash).Experience with change management, vendor management and stakeholder reporting.
Exposure to compliance-oriented environments (e.g.
Monthly, quarterly and annual business reviews (MBR / QBR / ABR).Growth against annual and quarterly goals and annual business plan progress.
Delivery predictability and operational quality trends.
Operating only at task level without connecting work to business outcomes.
Level-headed during arbitration and escalations.
Owns outcomes across planning, reporting and execution.
In this role you will shape a reliable, secure and well-run support function, grow a capable team, and directly influence the tools and practices that keep the business productive, while keeping your technical skills sharp.
What's in it for You?
Growth Opportunity: Join a rapidly growing company with 180+ team members with offices in New York, Madrid, and Marbella, building AI that truly matters for business

📌 International Operations Team Lead (España)
🏢 Ravenpack
📍 España