Remote Network Support Engineer – Incident SLA Lead (Madrid)

Remote Network Support Engineer – Incident SLA Lead (Madrid)

21 oct
|
Bright Horizons
|
Madrid

21 oct

Bright Horizons

Madrid

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support and identify and resolve incidents to restore services, while ensuring SLA adherence. The role emphasizes cross-cultural communication and collaboration with clients and suppliers.

Responsibilities include incident diagnosis, maintenance tasks, and documentation, with a focus on root-cause analysis and preventing recurrence via knowledge articles and standardized

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📌 Remote Network Support Engineer – Incident SLA Lead (Madrid)
🏢 Bright Horizons
📍 Madrid

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