Customer Service Representative (Spanish-Catalan-speaking) - Onsite - Sports Industry - BC01

Experience the power of a game - changing career

Are you looking for what's next? We're a general technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona, you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

- Take incoming contacts (via telephone and email) and solve users' demands




- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual clients
- Understand the customer profile and maintain appropriate communication in relation to it
- Ensure contractual SLA is maintained
- Act as a Brand Ambassador for the company and their products

Your qualifications

- Are proficient or bilingual in Spanish and Catalan and have advanced in English
- Good disposition to work in a customer service environment. As well as teamwork skills.
- Customer care skills - ability to listen to and understand the customers' need.
- Ability to take ownership of, and progress calls to resolution or to escalat call to resolution.
- Initiative and availability to receive trainings and adaptation skills.
- Proven expertise in client services regarding fashion or boutique experience.
- Interest and passion for fashion as well as knowledge of the latest fashion trends.
- Proven expertise in E-commerce client service (after purchase)
- Knowledge of emotional intelligence that allows the agent to identify a customer's problem and solve it in an empathetic way.
- Proven expertise in

📌 Customer Service Representative (Cataluña)
🏢 CNX
📍 Cataluña