My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless, safe, and sustainable air travel. About the Role

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We are looking for an experienced Project Manager / Transformation Lead to join a large and complex digital transformation programme. The organisation is going through a much broader transformation journey, looking at how it operates, how its technology supports the business and how it can make better use of data, automation and AI.

This role will sit within that wider transformation and will have a particular focus on a major ServiceNow programme.

The organisation already has ServiceNow in place, but this project is effectively starting again from the ground up. This is a Greenfield transformation, involving the redesign of business processes, operating models, services, service ownership and the underlying data model / CMDB. This is not simply a ServiceNow implementation.

The project is focused on defining how the organisation will manage and operate its services in the future, with ServiceNow providing the technology platform to support that operating model. The successful candidate will need to work closely with Product Owners, Service Owners, Operations, Architecture and senior business stakeholders to define the future state and drive the transformation through to delivery.

Key Duties:

- Take ownership of the project from initial mobilisation and planning through to delivery, implementation and transition into operations.
- Drive the project forward, ensuring clear priorities, ownership,



milestones and accountability across the different workstreams.
- Work closely with the Project Sponsor, Executive stakeholders and senior leadership, providing clear updates on progress, risks, issues, dependencies and key decisions.
- Build strong working relationships across the technical, business and operational teams.
- Work closely with a core team including the Technical Project Manager, Solution Architect, Change Manager, Operations, Product Owners and Service Owners, making sure the different areas are aligned and working towards the same outcomes.
- Coordinate wider teams and resources across the organisation and ensure that dependencies between workstreams are understood and managed.
- Lead the definition and delivery of the future business and operating model, ensuring that process, service, ownership and technology decisions are aligned.
- Work closely with Product and Service Owners to define future services, responsibilities, service models and governance.
- Provide leadership around the CMDB, CSDM and service modelling approach, working closely with Architecture and Service Management teams to ensure the future data and service model supports the organisation's operating model.
- Keep the project focused on delivery and outcomes, rather than simply managing project administration and reporting.
- Identify and remove blockers,



challenge assumptions and stakeholders where required, and make sure decisions and actions are followed through.
- Manage the overall project plan, scope, budget, resources, milestones, dependencies and risks.
- Lead project governance, including steering meetings, Executive / Sponsor governance, status reporting, RAID management, project gates and senior stakeholder communications.
- Drive decision-making at senior level, presenting clear options, risks and implications where decisions are required from the Project Sponsor or Executive stakeholders.
- Ensure risks and issues are identified early and that appropriate mitigation plans are in place.
- Manage changes to scope, timelines and costs through the appropriate governance processes.
- Work closely with the Change Manager to ensure that process changes, communications, training and business readiness are built into the delivery plan.
- Work closely with Architecture, IT Service Operations, Product Owners and Service Owners to ensure the solution is deliverable and can transition successfully into BAU.
- Support planning around process redesign, service modelling, data / CMDB activities, migration, testing, cutover and implementation and operational transition.
- Ensure the ServiceNow programme remains aligned to the organisation's wider digital transformation strategy, including the increasing adoption of automation, data and AI capabilities.

What we are looking for Required Experience
- 8+ years' experience in IT Project / Programme Management, ideally across medium-to-large scale transformation programmes.
- Proven experience managing complex business and t

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