Job Description:

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Job Title: Service Operations Specialist 2

Department: Field Operations

Reports To: Field Operations Manager

Location: Pamplona

Job Summary :

The Service Operations Specialist II supports the End-to-End process and independently coordinates technical and operational activities across project execution, commissioning, warranty, and after-sales phases for utility-scale solar projects. The role is intended for experienced field professionals who can manage daily site operations, lead commissioning work, resolve complex technical issues, and provide cross-functional support to Project Management, Field Operations, Warranty, and After Sales.

Project Execution and Site Support

- Coordinate daily site activities with customers, contractors, Project Management, and assigned field resources.
- Monitor and support installation and commissioning progress against approved milestones, identify deviations, and drive or recommend corrective actions within the assigned scope.
- Develop site-support strategies, technician work plans, resource needs, and execution priorities for assigned projects.
- Verify compliance with approved drawings, installation manuals, commissioning procedures, quality requirements, and contracted service scope.
- Lead site-readiness assessments, mechanical-completion reviews, punch-list management, and technical handover preparation.
- Provide concise daily or weekly reporting on progress, risks, constraints, decisions, and required actions.

Commissioning and Technical Support
- Lead cold and hot commissioning activities,



functional validation, and technical acceptance within assigned authority.
- Serve as a technical escalation point for mechanical, electrical, control-system, installation, and operational issues.
- Provide advanced remote and on-site troubleshooting and coordinate specialist support when needed.
- Define plant functionalities and operating requirements with customers before commissioning and document the agreed technical baseline.
- Prepare and deliver technical training to customers, contractors, and internal teams.

Warranty and After-Sales Support
- Coordinate assigned Level 2 warranty cases from technical assessment through resolution and documented closure.
- Support failure analysis and Root Cause Analysis by providing field evidence, technical interpretation, and corrective-action follow-up.
- Maintain technical ownership of assigned project issues from commissioning through warranty closeout.
- Lead technical close-out and customer-acceptance activities for assigned projects.
- Identify and qualify aftermarket opportunities, including inspections, upgrades, training, optimization, and maintenance services.

Continuous Improvement & Operational excellence
- Develop and improve procedures, work instructions, checklists, and field-quality controls.




- Analyze productivity and project deviations and recommend improvements to execution methods and resource use.
- Share lessons learned across Service Operations, Warranty, Engineering, Product Management, Quality, and After Sales.
- Provide day-to-day guidance to Specialist I personnel and field technicians without direct supervisory responsibility unless assigned.

Core Competencies
- Customer focus and professional communication
- Safety mindset and personal accountability
- Planning, organization, and disciplined follow-through
- Collaborative problem solving across functions and cultures
- Adaptability in dynamic construction and service environments

Required Qualifications:
- Associate degree, advanced technical diploma, or equivalent qualification in electrical, mechanical, electromechanical, industrial automation, telecommunications, or related discipline.
- At least 5 years of relevant experience in field supervision, installation, commissioning, field operations, or industrial service environments.
- Demonstrated experience independently coordinating daily site operations and technical interfaces among customers, contractors, and internal teams.
- Strong mechanical and electrical troubleshooting capability and ability to interpret engineering drawings, schematics, and commissioning documentation.
- Experience leading commissioning, functional testing, technical acceptance, or comparable field-validation activities.
- Professional English proficiency sufficient to lead technical discussions, training, reporting, and customer communication.

Preferred Qualifications :
- Experience in utility-scale solar, renewab

📌 Service Operations Specialist II (Pamplona)
🏢 ARRAY
📍 Pamplona