Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. The Regional Workplace Operations Director - Europe and APAC is accountable for the safe, compliant, consistent and commercially effective delivery of Workplace Operations across a diverse multi-country portfolio. The role translates the Global Workplace strategy and Workplace Promise into regional operating plans, service standards and measurable outcomes. It leads regional teams and service partners, including ISS and retained or specialist suppliers, and ensures that workplaces deliver a best-in-class user experience while meeting business, financial, sustainability, security, health and safety, and regulatory requirements. Strong contract management is central to the role. The Director owns regional contract governance, supplier performance, financial control, data quality, change control and escalation, while ensuring Arcadis fulfils its client-retained obligations. Operating in a complex matrix, the role balances global consistency with legitimate local legal, cultural and operational requirements and provides senior leaders with clear, decision-ready insight into service, cost, risk, compliance and workplace experience.

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Set the regional Workplace Operations strategy, priorities, operating plan and governance model for Europe and APAC in alignment with the Integral Workplace strategy.
Lead, coach and align regional and country teams, establishing clear accountabilities, decision rights, objectives and performance expectations.




Embed consistent regional processes, standards and controls while governing justified local exceptions through documented approval, funding, ownership and review.
Act as the senior escalation point for material operational, contractual, financial and stakeholder issues, driving timely resolution and clear communication.
Lead organizational and behavioral change required to transition local practices into a coherent regional operating model.
Workplace experience, service delivery and compliance
Ensure consistent delivery of the Workplace Promise, user-experience standards and property service standards across the portfolio.
Oversee day-to-day operational performance, service continuity, workplace readiness and the integration of new, relocated, refurbished or acquired locations into business as usual.
Ensure services comply with applicable legal, regulatory, health and safety, security, sustainability and corporate requirements.
Use employee feedback, service-request data, workplace audits and business insight to identify recurring issues and prioritize preventative action.
ISS and supplier contract governance
Own regional governance of ISS and other Workplace Operations contracts, ensuring delivery follows the agreed governance structure, budget provisions, Master and Local Service Agreements and Arcadis client obligations.
Maintain clear service scope,



contract baselines, accountability matrices and local variations, distinguishing outsourced, retained, excluded and locally funded activities.
Ensure service levels, KPIs, client dependencies, performance evidence, corrective actions, service credits and contractual remedies are applied consistently.
Enforce disciplined change control so that scope, resource, supplier or commercial changes are assessed, costed, approved and documented before implementation.
Financial management and commercial assurance
Own regional Workplace Operations budgets, forecasts, approvals, accruals and variance management, including OPEX and remedial CAPEX.
Lead invoice validation, supplier proposal review and commercial assurance with Finance and Procurement, confirming alignment with approved scope and budget.
Identify cost leakage, duplicate responsibilities, uncontrolled local buying and savings opportunities, and implement corrective or value-improvement plans.
Performance management, data and continuous improvement
Establish a balanced regional performance framework covering service, cost, compliance, risk, user experience, sustainability and improvement delivery.
Deliver reliable KPI, financial and operational reporting that enables governance, benchmarking, trend analysis and informed decision‑making.
Own the quality and maintenance of regional portfolio, contract, asset, compliance and service-performance information required for effective operations.
Lead root‑cause analysis, service recovery and improvement plans with clear ownership, milestones and measurable outcomes.
Use digital systems and supplier platforms to improve real‑time visibility of cost,

📌 Regional Workplace Operations Director (Madrid)
🏢 Arcadis
📍 Madrid