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If you are up to challenge your creativity and make an impact, we are excited to welcome you

Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.

The Infrastructure Security Communication Specialist is responsible for improving how Infrastructure Security communicates, ensures quality of published documentation and knowledge articles, manages information, and reports progress across the organization.

This role acts as a key enabler for the team by ensuring that communication channels, SharePoint sites, ServiceNow service items, Knowledge Base articles, internal processes, and reporting materials are accurate, structured, up to date, and easy to use.





The specialist will work closely with Infrastructure Security leaders, service owners, technical teams, project managers, and stakeholders to translate complex security and operational information into clear, consistent, and actionable content. The role will also support internal team communication, process optimization, and continuous improvement of the team’s ways of working.

What will you do? Key Responsibilities Communication & Team Enablement

- Develop and maintain clear, consistent, and engaging communication materials for the Infrastructure Security team.
- Support internal communication within the team, including announcements, updates, newsletters, team briefings, leadership messages, and key initiative communications.
- Ensure communication is aligned with team priorities, security objectives, and organizational standards.
- Translate technical information into clear, business-friendly messages for different audiences.
- Support communication for major Infrastructure Security initiatives, transformation programs, service changes, and organizational updates.

Communication Tools & Channels Management

- Organize, maintain, and continuously improve the team’s communication tools and channels, including SharePoint, Teams, Viva Engage, newsletters, mailing lists, and other internal platforms.




- Ensure the Infrastructure Security SharePoint site is well structured, user-friendly, and up to date.
- Create and maintain content governance standards for team sites and communication platforms.
- Improve the accessibility, consistency, and findability of information across communication channels.
- Identify opportunities to simplify and modernize how the team shares information.

ServiceNow Service Item & Knowledge Base Management

- Ensure Infrastructure Security service items in ServiceNow are accurate, complete, and regularly updated.
- Review and improve service descriptions, request forms, workflows, ownership information, SLAs, and related documentation.
- Maintain and update Knowledge Base articles to ensure they are current, clear, and useful for end users and support teams.
- Work with service owners and technical SMEs to validate content accuracy.
- Establish a regular review cycle for ServiceNow catalog items and KB articles.
- Identify gaps in existing documentation and coordinate the creation or improvement of knowledge content.

Process Review & Continuous Improvement

- Review current team processes and identify opportunities for simplification, standardization, and improvement.
- Document and maintain key Infrastructure Security processes, procedures, and operating models.
- Support the design and implementation of improved ways of working across the team.
- Help define process ownership, documentation standards, and review mechanisms.
- Partner with stakeholders to ensure processes are practical, clear, and aligned with operational needs.
- Promote a culture of continuous improvement and knowledge sha

📌 Infrastructure Security Communication Specialist (Cataluña)
🏢 Schneider Electric
📍 Cataluña