About Pluxee

Pluxee is a integral leader in Employee Benefits and Engagement, operating in 28 countries. We help companies attract, engage, and retain talent through a wide range of solutions across Meal & Food, Well-being, Lifestyle, Reward & Recognition, and Public Benefits.

With over 5,600 engaged employees, 500,000+ clients, 37M+ consumers, and 1.7M+ merchants, we operate in a highly interconnected B2B2C ecosystem. With more than 45 years of experience, Pluxee is committed to making a positive impact on communities, enhancing workplace well-being, and protecting the planet.

? Your Mission The Customer Success- Mid Accounts manages a portfolio of mid-sized clients via remote engagement. The role strengthens relationships, supports benefit usage, and identifies new value opportunities aligned with clients’ employee engagement goals. Acting as a strategic advisor, the Farmer drives satisfaction, upsell opportunities, and renewals across accounts.

? Key Responsibilities

1. Relationship Management & Retention Planning Conduct quarterly business reviews and virtual check-ins with HR and business stakeholders. Monitor usage trends and client feedback to flag risks or growth opportunities. Maintain high client satisfaction through timely, relevant follow-ups.
2. Growth Opportunity Identification & Upselling Analyze client maturity and expansion readiness to identify new solutions or benefit categories. Present upsell opportunities tailored to client size, strategy, or changing needs. Guide decision-makers in aligning benefit investments with employee outcomes.
3. CRM & Reporting Use Salesforce to track touchpoints, renewal dates, upsell pipelines, and risk signals. Collaborate with Sales Leadership on account planning and forecasting. Share feedback on platform usage, merchant needs, and solution impact.
4. Cross-Functional Coordination Liaise with onboarding,



support, product, and merchant teams to deliver a seamless client experience. Support pricing updates and contract renewals when required.

? What We’re Looking For

- Professional fluency in Spanish and English. Additional languages such as Catalan or French, are a plus.
- Education: Bachelor’s degree in Business, Marketing, HR, Organizational Psychology or similar.
- Work Experience: preferably 3+ years in strategic account management, customer success, or B2B post-sales roles.
- Experience with SaaS platforms or HR/employee engagement solutions strongly preferred.
- Skills & Certifications: Strong consultative sales, negotiation, and communication skills.
- Experience using CRM tools for pipeline and opportunity management; Salesforce knowledge is a plus.
- Organizational skills and ability to manage multiple commercial activities.
- Virtual and in-person communication capabilities.
- Experience in Microsoft 365 tools.
- Knowledge of full-cycle sales methodologies.

☀️ Why join Pluxee? Make an impact – Help shape the future of employee benefits and improve millions of lives

Great culture – Join a diverse, fast-paced, and collaborative environment

Be yourself – Work in an inclusive company that values diversity and growth

? Our commitment to inclusion.

Pluxee is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We welcome applications regardless of race, ethnicity, colour, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, pregnancy, veteran status or any other characteristic protected by applicable law.

If you require any reasonable accommodation during the recruitment process, please let us know. We are committed to providing an accessible and inclusive experience for all candidates.

📌 Customer Success (Madrid)
🏢 Pluxee
📍 Madrid