The Customer Relations Operator handles the after–sales services as per the commercial commitments between Geodis and the customers to guarantee their satisfaction
Key Activities / Assignments
Applicant's profile
Customer relations
Respond accurately to requests for information or service relating to our services (off-site deliveries and collections)
Timely inform the clients on their service deliveries or unexpected situations to guarantee their satisfaction
Manage, process and respond to customer complaints while protecting the company's interests
Record requests for credits and refunds
Advise customers on technical matters (collection conditions, delivery times, taxation, handling, storage, packaging)
Identify any customer needs, communicate information to the sales teams and, from time to time, advise customers on products in conjunction with the sales teams
Participate in the preparation of internal or customer sales meetings to support the sales team
Promote Customer Information Solutions (CIS)
and assist customers in the use and input of data in these tools
Reporting
Maintain the client's database
Produce customer reports within the contractual framework defined with the customer (anomaly monitoring, quality reports, etc.)
Tracking deliveries and off-site collections
Identify and resolve problems with off-site deliveries or collections
Anticipate and/or correct anomalies for the customers concerned in accordance with the procedures validated in the monitoring sheet
Inform customers of route anomalies in accordance with procedures validated in the monitoring sheet
Quality management
Monitor the quality of the service provided to the customer: analyze, report and, if necessary, propose improvements to management
Keep up-to-date in the field
Working time (%)
100
Position location
Position place
Europe, Spain, País Vasco, Vizcaya
Location
Bilbao
Candidate criteria
Minimum level of education required
HIGH/SECONDARY SCHOOL DEGREE
Years of experience in similar position
Confirmed (5 to 10 years of experience)
Languages
English (Intermediate)
📌 Customer Service Project Logistics M/F (Bilbao)
🏢 Geodis
📍 Bilbao
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