Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and BPO solutions. We specialize in connecting top-tier talent with world-class organizations, providing expert guidance for those seeking professional growth in rewarding, high-impact roles.
Job Overview
We are currently recruiting for the Portuguese Speaking Customer Care Experts position in Greece, a unique opportunity for language professionals to advance their careers within the vibrant Customer Support Services industry. This role offers an immersive professional experience for candidates looking for high-quality Portuguese-speaking jobs in an international environment.
Key Responsibilities
- Deliver exceptional support to clients via phone, email, and live chat within the Customer Support Services sector
- Maintain high levels of customer satisfaction by resolving inquiries efficiently and professionally
- Represent prestigious international brands while upholding the highest standards of service excellence
- Document all interactions accurately within the internal database system
- Collaborate with cross-functional teams to identify service improvements and process efficiencies
- Participate in ongoing training sessions to stay updated on product knowledge and communication best practices
- Provide personalized assistance to ensure long-term customer loyalty and positive brand perception
Requirements
- Native or fluent Portuguese (spoken and written) is required for this role
- Excellent command of the English language to facilitate international communication
- Valid EU passport (mandatory)
- Strong empathy, active listening, and problem-solving abilities suited for the Customer Support Services industry
- Ability to thrive in a remote work environment while remaining fully engaged with the team
- Previous experience in customer-facing roles is considered an advantage
Benefits
What We Offer
- Competitive Monthly Salary
- 2 Extra Salaries Per Year (13th and 14th salary bonus)
- Monthly Performance Bonus linked to service quality
- Fully Paid Training programs to ensure your success
- Comprehensive Health Insurance coverage
- Fully Paid Relocation Package (flight,