Company Overview
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Flowserve is a integral manufacturer of pumps, valves, seals, and aftermarket services, delivering comprehensive flow control solutions that support essential industries such as energy, clean water, and pharmaceuticals. Act as the bridge between business users, Enterprise Applications teams, and technical support organizations to improve adoption, identify structural improvement opportunities, reduce operational friction, and ensure enterprise applications continue to evolve alongside changing business processes.
Operate as part of the EnSite Experience & Adoption team, working closely with Enterprise Applications Support, Governance, Delivery & Modernization, and Business stakeholders.
Build trusted relationships with business users and key stakeholders to understand how Enterprise Applications support their daily operations.
+ Identify operational friction, process inefficiencies, and improvement opportunities through user engagement, trend analysis, and operational metrics.
+ Drive continuous improvement initiatives that increase business value, improve user experience, and promote effective adoption of Enterprise Applications.
+ Perform structured root cause analysis to distinguish between process, data, training, and technical opportunities for improvement.
+ Partner with Enterprise Applications Support teams to validate that implemented improvements deliver sustainable business outcomes.
+ Support projects during testing, hypercare, and transition into steady-state operations to ensure successful business adoption and operational readiness.
+ Develop and maintain business process documentation, user guidance, training materials, and best practices where appropriate.
+ Monitor KPIs and trends related to user experience, business process effectiveness, application adoption, and continuous improvement.
+ Experience working with Enterprise Applications (SAP, Oracle, or similar ERP environments).
+ Strong understanding of end-to-end business processes within one or more functional domains (Finance, Supply Chain, Manufacturing, HR, Procurement, etc.).
+ Experience participating in ERP implementation, stabilization, or continuous improvement initiatives.
+ Comfortable operating at the intersection of business and IT within a global matrix organization.
+ Fluent in English, both written and verbal.
Improved user experience and business confidence in Enterprise Applications.
+ Successful transition of projects into sustainable day-to-day operations.
+ Strong collaboration between business stakeholders, Enterprise Applications Support, and Delivery & Modernization teams. xugodme
+ Job Family : IT Business Analysis
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