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Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.
The Engagement Delivery Senior Manager role is part of Salesforce Professional Services in Iberia, a team of delivery professionals working directly with Spain and Portugal's enterprise customers. You'll join a practice navigating one of the most demanding moments in its history: the shift to Agentforce and Life Sciences Cloud delivery at enterprise scale, in regulated industries. As an Engagement Delivery Senior Manager specialised in Life Sciences, you own the successful end-to-end delivery of our most complex pharma, biotech and medtech programs. You will be accountable for scope, timeline, financials, quality and customer satisfaction across programs built on Salesforce Life Sciences Cloud, Health Cloud, Data Cloud and Agentforce, and you will lead programs that coexist with, integrate with or migrate from Veeva Systems. You'll be a trusted delivery partner for CIO/CTO-level and IT leadership stakeholders, working hand-in-hand with the delivery team, who owns the technical directio,



while you own the engagement, and you'll raise the bar for the Iberia delivery community.
What You’ll Actually Be Doing:Lead & Deliver Own the end-to-end delivery of large, multi-cloud, multi-workstream Life Sciences programs, from discovery through go-live and hypercareServe as the overall leader of the project team, form the team, establish strong communication channels, and give clarity, motivation and direction throughout the engagementBuild and lead project plans; supervise progress and timelines, adjust schedules and plans as needed, and ensure on-time, on-budget deliveryLead Veeva-to-Salesforce coexistence, migration and replacement programs, coordinating data migration, cutover and parallel-run strategies in partnership with the delivery teamPerform project management activities that ensure adherence to Salesforce methodology, project gates and governance (steering committees, status reporting, decision logs)Anticipate and remove obstacles that slow down or prevent teams from delivering on project goals; act as the primary escalation point for delivery issuesOwn the Commercials Own engagement financials: revenue recognition, margin, forecasting, utilisation and resourcing across your portfolioSupervise utilization of project resources in alignment with resource allocation and budget, including timely entry and approvals of project timesheetsManage scope and change control rigorously; identify,



negotiate andland change requests to protect margin and outcomesPartner with Sales and pre-sales on shaping, estimating, staffing and de-risking Life Sciences opportunities and SOWsWork as an extension of the account team to extend the Salesforce footprintManage Risk, Quality & Compliance Identify, quantify and mitigate delivery risk early; maintain risk, issue and dependency management across the programParticipate in end-to-end implementation planning, including risk and issue management, communication and business organizational changeEnsure delivery meets the regulatory and compliance expectations of the industry (GxP, CSV/validation, 21 CFR Part 11, GDPR, Sunshine Act / transparency regulations, consent and data privacy), coordinating validation and quality activities within the project planGovern quality gates, cutover readiness and go-live criteria in partnership with the delivery teamFacilitate User Acceptance Testing with business end users, including coordination and user acceptance sign-offAdvise & Influence Be the trusted delivery advisor of customer IT and business leadership, translating business strategy and regulatory constraints into a pragmatic, deliverable roadmapFacilitate requirements gathering and assist with crafting project deliverables and Salesforce documentation as neededBuild and sustain senior customer relationships; manage expectations andsatisfaction (CSAT) throughout the engagementProduce and own the key delivery artefacts: statement of work, delivery plan, governance model, RAID log, status reporting, and go-live / cutover plansRepresent Salesforce Professional Services in executive conversations, steering committees and customer eventsEnable & Grow Mentor and coach Engagement Manager

📌 Engagement Delivery Senior Manager (Madrid)
🏢 Salesforce
📍 Madrid