Commercial & CRM Executive DEPARTMENT: CRM & Key Account Management

LOCATION:
Ceuta, Spain Let’s start with the role As a Commercial & CRM Executive you will play a key role in developing and expanding the market share through driving growth and optimizing operations in the Spanish market. You’ll manage budgets, analyze P&L;, and collaborate with senior stakeholders to maximize ROI. Additionally, you’ll oversee commercial agreements, work with cross-functional teams, and ensure market strategies are executed smoothly. As a Commercial & CRM Executive, you will: Contribute to the development and the growth of the market share for the countries of responsibility; Assist in developing the Marketing Budget ensuring efficient allocation and usage, flagging discrepancies, and suggesting corrective actions; Contribute in developing the annual commercial budget, follows up on the P&L; of the countries of responsibility
- responsible to identify and raise flags to CMs and Commercial, and bring insights for the efficient correction and allocation; Develop and own a comprehensive, data-driven CRM strategy for the local market, in collaboration with the HQ team taking into account local compliance, market conditions and competition; Provide updated information, analysis and reports to the management and relevant business units to drive and facilitate well-informed commercial and product decisions; Build a solid understanding of the regulatory framework for the market and manage relationships with key stakeholders acting as the checkpoint from HQ's side; Align with various departments on market strategies, ensuring clear objectives and collaboration with BI, Marketing, CRM, Compliance, Finance, CS,



and other HQ teams; Supervise/run projects/initiatives to enhance market strategy and customer experience to life; Ensure that the current internal cross-departmental processes efficiently work. Improve the existing Commercial processes and build up new processes where necessary; Oversee the execution of Commercial Operations, including daily, weekly, and monthly reports and templates. What you’ll bring 3+ years of experience in a similar position in consumer focused online high transactional industry, ideally from gambling and/or casino industry; Excellent Spanish & English both in speaking and writing; Strong customer focus, hands-on approach, and execution skills, with a keen business sense and sales-driven mindset; A good understanding of online conversion, retention and reactivation techniques; A strong grasp of customer loyalty and value strategies in a transactional web and mobile environment; Good knowledge of key performance and customer metrics; International experience and working knowledge are an advantage; Experience in process driven operations is an advantage, will be considered an asset; High energy and ambition levels with passion for success; Strong leadership, cooperation and analytical skills, team spirit; Excellent presentation and communication abilities; Exceptional stakeholder management and cross-functional coordination skills. Recruitment Privacy Notice Regarding the data you share with us, you may find and read our recruitment privacy notice here . We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age. A buddy will support you with your onboarding Hybrid way of working Unlimited access to Udemy & continuous training

📌 Commercial & CRM Executive (Ceuta)
🏢 Kaizen Gaming
📍 Ceuta