Are you ready to lead the digital transformation to create a more sustainable world?If you are up to challenge your creativity and make an impact, we are excited to welcome youAs the Service Planner your role is to schedule Schneider Field service representatives & External Service Partners and parts to fulfil our customer services requirements
- these include Assessments, Start up, PMV (Preventive Maintenance visit), Emergency Callouts.
You will act as the glue connecting our customers, internal stakeholders, and external service partners/suppliers to meet our clients’ needs. You will validate time, materials & expenses reported by internal FSR /external Service Partners required in the service process.
Essential FunctionsOptimise FSR allocated time and schedules to provide service to our customers in a timely fashionApply technical guidelines according to technical support information (Level 2) to provide the best quality service to our customersSchedule maintenance visits, ad hoc business interventions, technical visits or audits initialized by Project, Enterprise & mid-market or Services sales and Start-ups in conjunction with the Project DepartmentManage external partners services (quality, time etc)Ensure customer database is kept up to date for future reference (for the service, sales and project teams)Coordinate and monitor spare parts, delivery and retrieval to provide the best service to our customersManage internal and external ordersMonitor the operational margin during service execution to ensure the aligment with the margin defined in the original offer. Escalate potential deviations to the appropriate stakeholders to enable timely corrective actions and protect the operation's profitability.
What qualifications will make you successful for this role?Technical qualification related to UPS (FP, Bachelor,



Professional certificates). Knowledge in BacNet, MODBUS, EBO, HVAC & DALI.3-5 years equivalent experience in a related field.
Knowledge & Skills – Required:
- Strong computer skills such as word, excel, email etc.
- Written
- ability to communicate in a clear and concise manner with internal and external customers.
- Fluent Spanish and intermediate English are mandatory.
- Strong time management skills
- Handles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.
- Detail oriented and able to meet deadlines
- Good problem solving skills
- Able to work both independently and as part of a team
- Tactful and effective at dealing with difficult customers who need our supportOther Key Considerations
- Adhere to all Health and Safety directives – our safety first culture means we can all work securely
- Adhering to all company’s operating and quality procedures – the higher the quality, the better the satisfaction.
- Maintain a professional and flexible attitude towards the company and its customers.
- Ensuring customer satisfaction levels are continually improved – the best service possible is our main goalEn Schneider, creemos que cada empleado es un talento que merece igualdad de oportunidades. Esto significa que tú importas. Cada persona necesita sentirse valorada, apoyada y tratada de manera justa para hacer su mejor trabajo.
Nuestro Total Rewards es nuestra forma de decir:



“Te vemos. Te valoramos”. Es más que salario y

beneficios:
es una inversión significativa en ti. Está diseñado para que puedas rendir, crecer, sentirte seguro y elevar tu potencial para destacar como un generador de impacto.
Schneider Electric está ahí cuando más lo necesitasNuestro paquete de Total Rewards describe todos los ventajas y el apoyo que disfrutarás como parte del equipo de Schneider Electric:Cuida de ti y de tu familia. Nos aseguramos de que te sientas seguro con beneficios que ayudan a que tú y tu familia prosperen: seguro de salud y de vida, tiempo libre remunerado, licencias parentales y de cuidado, opciones de trabajo flexible, apoyo para enfermedades crónicas y asesoramiento confidencial para los desafíos de la vida.
Invierte y planifica tu futuro. Te ayudamos a planificar e invertir en el futuro con una compensación competitiva y programas: tu salario base, incentivos a corto plazo o incentivos de ventas, oportunidades de poseer acciones de la empresa y planes de ahorro para la jubilación.
Desarrolla tus habilidades y tu carrera. Nos comprometemos a ayudarte a crecer con conversaciones continuas de desempeño y desarrollo, Senior Talent Program, oportunidades de carrera globales, acceso a nuestro Schneider Career Hub para nuevas posiciones, proyectos y mentores, y plataformas de aprendizaje como Coursera para dotarte de habilidades para hoy y mañana.
Colabora en el lugar de trabajo. Fomentamos el trabajo en equipo a través de oportunidades de proyectos en el Schneider Career Hub, formas inteligentes de colaborar, celebrando las contribuciones mediante un programa de reconocimiento, compartiendo tu voz en nuestra encuesta de compromiso y promoviendo un entorno laboral inclus

📌 Field Service Orchestrator (Distrito del Ensanche)
🏢 Schneider Electric
📍 Distrito del Ensanche