About Us
Adragos Pharma is one of the fastest-growing CDMOs in Europe. Our mission is to build a best-in-class network of pharmaceutical manufacturing sites through acquisitions and operational excellence, supporting access to affordable and safe medicines for patients.
Our offerAdragos Pharma is one of the fastest-growing CDMOs in Europe. Our mission is to build a best-in-class network of pharmaceutical manufacturing sites through acquisitions and operational excellence, supporting access to affordable and safe medicines for patients. Over the past years, we have acquired several sites across Europe and Asia and continue to grow. Our global IT function plays a key role in enabling this growth by providing reliable, secure and standardized IT services across the group. For our team in Barcelona, we are looking for a motivated, structured and hands-on personality who enjoys taking ownership, supporting operational IT processes and contributing to the further standardization and professionalization of our global IT landscape.

What we offer
You can expect a varied and responsible role with strong international exposure. From day one, you will be involved in key operational IT topics, work closely with our global and local IT teams, and contribute to the continuous improvement of our IT services, processes and documentation.

We Offer
You:a responsible and hands-on role in a dynamically growing company in the pharmaceutical industrythe opportunity to actively support and improve global IT processes and standardsexposure to Microsoft 365, endpoint management, cybersecurity operations and infrastructure topicsclose collaboration with international stakeholders and local IT teams across our sitesan open, collegial and professional team atmosphereflexible

working hours




and the possibility to work from homeregular exchange with international colleagues and cross-functional teamsLocation &

Working Hours
The position is based in Barcelona.

We offer
a hybrid working model with a combination of regular office presence and home office, enabling both close collaboration with the team and flexibility in day-to-day work.
Your MissionIn this role, you will support the day-to-day operations of our integral IT environment, with a focus on Microsoft 365 administration, identity and access management, endpoint operations, cybersecurity support, ticketing and documentation.
Your Responsibilities Will Include:You support global user onboarding, offboarding and access changes across the Adragos GroupYou administer Microsoft 365 users, groups, shared mailboxes and distribution listsYou support Microsoft license assignments, clean-up activities and basic cost controlYou maintain access-related documentation, standard operating procedures and support the standardization of joiner, mover and leaver processes across sitesYou support daily Microsoft 365 administration and operational IT requestslsYou assist with endpoint management activities via Microsoft Intune, including device compliance, BitLocker, OneDrive,



Teams and standard workplace issuesYou support deployment tracking for security tools and corporate applicationsYou act as L1/L2 support for corporate IT tickets and selected global escalationsYou perform first-level reviews of cybersecurity alerts and operational noise in tools such as WithSecure, Microsoft Defender and related platformsYou escape relevant findings to the senior global system administrator and external cybersecurity providers where requiredYou track remediation actions and follow up with local IT teams when neededYou monitor and maintain the corporate IT ticket queue, improve ticket quality, categorization and routing, and support local IT teams with correct ticket handling and escalation disciplineYou maintain the global ITSM tool from an operational perspective and identify recurring ticket patterns, standard fixes or automation opportunitiesYou draft and maintain IT procedures, technical documentation, checklists and network/service overviews.
You support documentation required for regulated pharmaceutical environments, including change-control evidence where applicableYou help maintain global IT standards and operational instructions and support audit readiness by keeping operational documentation up to dateYou support the senior global system administrator in selected infrastructure and cloud topicsYou assist with Microsoft Azure operational tasks under supervisionYou support basic hybrid infrastructure activities, including Windows Server, Active Directory and network-related documentationYou participate in infrastructure projects as operational support, while not acting as the primary architectYour profileYou have a solid IT operations background and would like to further develop in an international and growing environment? Then you could be a great fit for us.
You Bring:2–4 years of experience in IT operations, systems administration, endpoint management or L2 supportexperience with Microsoft 365 administrationa b

📌 Ensia - It Operations Specialist Spain (Madrid)
🏢 Adragos Pharma
📍 Madrid