Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at www.
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ComDelivery

Key responsibilities
Support Managers with client engagement ensuring all information is accurate and provided on timeProvide support and guidance for all implementations and go livesProvide daily functional support to the teams, to support the successful delivery of payrolls and own the end to end payroll process with necessary sign offs.
Responsible for the maintenance of the Client Solution workbookResponsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentationEnsure and Sign Off System Maintenance TestingSupport the review of the Statement of Works before its shared with the Client to ensure its fit for purposeResponsible for the optimization of HR administrative processes driving efficiency and automationResponsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling maximizing client satisfaction.




Responsible for the resolution of technical issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigateResponsible for the resolution of functional issues escalated from the team and ensuring all processes are reported correctly and logged with the necessary details and evidences to redefine and enhance processes with the customerWorking with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmesResponsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where neededSupport Year EndAbility to recognize and deal appropriately with sensitive and confidential informationProactively identify upsell opportunitiesSupport Management with the resolution of client escalations, along with lessons learntUpskill and develop team members through training delivery and coaching to enable them to fulfil their roleBuild good relationships with all lines of businesses where appropriateParticipates in projects and activities as needed and assignedKey Criteria to monitor performanceAdherence to all Security and Compliance procedures100% Attainment of customer SLA agreementsAdherence to quality standardsAdoption of innovation initiativesReduction of client escalations through knowledge transfer to both the client and payroll teamDemonstrate professionalism and act responsiblyExperienceStrong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with Dutch payroll. Ability to identify and mitigate risks. Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint. Flexibility to support a global and fast paced environment. Attention to detail. Excellent written and verbal skills. Self-motivated and a willingness to learn. Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.
Essential BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience 3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment Expert knowledge on Dutch payroll processes, practices and associated legislation undefinedDesirable HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred Payroll certificationsBenefitsAt Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against general watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment proce

📌 Dutch Payroll Specialist (Madrid)
🏢 1ES02 NorthgateArinso Granada S.L.U.
📍 Madrid